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Customer Service Administrator

3 months ago

Long Hanborough, United Kingdom NFS International Full time

OXFORDSHIRE, ENGLAND, United Kingdom
- Are you a dedicated, customer focused administrator, looking for a new challenge in a global organisation?
Our Agriculture department audit and certify around 35,000 farms each year against a number of scheme owner standards. We pride ourselves on our customer service and our integrity. We’re growing fast, and that’s where you come in.

We are looking for a Customer Service Administrator who will join the team in Long Hanborough, Oxfordshire in a hybrid capacity (split of working in the office and from home). You will provide administrative support and deliver great customer service to new and existing customers, ensure quality documentation, and professional communications in a timely and friendly manner.

This is a great opportunity for an experienced administrator who is looking to learn a new industry, and progress through a global company

RESPONSIBILITIES

**Including, but not limited to**:

- Issuing certificates to customers
- Allocating audits to NSF auditors within relevant audit windows
- Raising invoices and refund requests
- Providing administrative help on production of reports and loading onto IT systems
- Gathering relevant information from customers to load onto IT systems
- Maintaining and updating databases
- Raising invoices and refund requests

QUALIFICATIONS
- Experience in an administrative or customer service based role
- Customer focused taking pride in delivering great customer service
- Happy to help people both internally and externally - Flexible and adaptable
- Calm and confident approach when dealing with challenging situations and customers
- A high level of accuracy and attention to detail
- A methodical and logical approach with good problem-solving skills
- Good interpersonal skills with an ability to work on own initiative
- The ability to plan work and meet deadlines

**What NSF can offer you**:
In this Coordinator II SCFS (Customer Service Administrator) role you will be part of a friendly and supportive Agriculture team who support the business across a wide range of related safety standards. You will be joining a great team of hard-working individuals who will share their knowledge to quickly help you to become one of them, and progress up the career ladder in this global company.

This role also offers the flexibility for you to split your time between working in the office based in Long Hanborough, and working from home.

by sending us your CV and cover letter. Come join our team. We look forward to hearing from you

LI-DNI

ABOUT US
- NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We’re growing fast and expanding into new areas such as sustainability and digital. And that’s where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

ABOUT THE TEAM
- NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.

JOB INFO
- Job Identification
- 1438
- Job Category
- General Administration
- Posting Date
- 03/08/2024, 06:18 AM
- Job Schedule
- Full time
- Locations
- Un