Student Advice and Support Assistant

3 weeks ago

Edinburgh, United Kingdom University of Edinburgh Full time

**UE04 £22,630 - £24,715 Per Annum**

**College of Arts, Humanities & Social Sciences **/ Moray House School of Education and Sport / Student Experience and Support Office**

**Open ended (Permanent)**

**Full time, 35 hours per week
Moray House School of Education and Sport has an exciting opportunity for a Student Advice and Support Assistant to join the Student Experience and Support Office. You will join a team of thirteen who are delivering support services to our undergraduate and postgraduate taught student community. Applicants should submit three documents: a CV, a brief covering letter and a personal statement. The personal statement should detail how you meet each of the essential criteria as outlined in the ‘Knowledge, Skills and Experience’ section of the job description. It is suggested that this is structured a series of headings listing each criteria accompanied by a short paragraph for each, providing examples of where your skills and experience meet each of these competencies.

**The Opportunity**:
The Student Advice and Support Assistant provides a first point of contact for student support queries in the School. Dealing with routine and straight-forward student queries reliably and quickly; triaging and referring more complex enquiries to other School and University support services. The post holder will be active in supporting key processes such as student course enrolment and student engagement monitoring.

**Your skills and attributes for success**:

- Educated to Higher level (or vocational equivalent) and previous experience in a face-to-face frontline support or similar OR experience in a face-to-face frontline support or similar role
- Knowledge of and sensitivity to the complex areas of student wellbeing and support
- Constructive team player, demonstrating ability to work collaboratively
- Strong commitment to equality and inclusion
- Ability to understand the need for boundary setting when working with students

**Click to view a copy of the full **job description **(opens new browser tab).

**As a valued member of our team you can expect**:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits **pension scheme **, **staff discounts, **family friendly initiatives **, flexible working and much more. Access our **staff benefits page **for further information and use our **reward calculator **to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Interviews will be held **early May 2023.**

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our **right to work **webpages **(opens new browser tab).

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