Product & Services Coordinator

2 weeks ago

Peterborough, United Kingdom CITB Full time

Details

**Job Title: Product & Services Co-ordinator**

**Salary Range: £27,166 - £35,057**

**Location: CITB **Peterborough**

**Role Purpose**:
The Product and Services Coordinator (Careers) role is accountable for assisting a Product Manager in the end-to-end delivery of CITB products or services, for which they will be a product expert. The role holder will work with colleagues across a number of teams to maintain customer driven products and services to meet the requirements of CITB’s strategic objectives and the needs of industry.

**Key Product Focus**:
Go Construct STEM Ambassador scheme, delivered in partnership with STEM Learning, is the largest industry volunteering ambassador programme UK. The programme trains, equips and supports a community of industry ambassadors to illuminate the wide range and breadth of careers available. They engage with young people right across the UK to inspire the next generation to consider a career with Construction and the Built Environment.

**Key Responsibilities & Accountabilities**:

- Delivery and performance of products and services within the Careers Products portfolio -SkillBuild & STEM Ambassadors among other products.
- Co-ordinate the delivery of products and service by co-ordinating delivery activity across a variety of teams (internal & external).
- Review product and service delivery against service levels agreements and product milestones.
- Work with the finance team to monitor the financial performance of products and services.
- Provide a dedicated point of contact for the product or services to internal and external teams, individuals and stakeholders.
- Manage the resolution of complaints that are received by or referred to Product Management.
- Review data from a variety of sources to help monitor performance and report on delivery.
- Make recommendations to help operational delivery on data and product knowledge.
- Share product data across Product Management and other teams as appropriate.
- Develop and maintain relationships with managers and other colleagues from a variety of teams across CITB.
- Engage with customers, partners, suppliers, and other stakeholders outside CITB.
- Represent CITB at internal and externals meetings, events and competitions related to product delivery and operations.
- Develop and maintain product knowledge and understanding on an ongoing basis including how the product aligns with other CITB products and the wider CITB offering.
- Contribute to decision making around future development of the product
- Make decision and recommendation with set parameters
- Persuading and influencing skills required internally, with colleagues and externally with suppliers, customers, employers and others engaged with their products and services.

**Essential**:

- Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods.
- Ability to develop and maintain relationships with internal and external partners.
- Experience in managing customer relationships and other stakeholder relationships.
- Ability to clearly convey issues and solutions to colleagues and users.
- Strong customer focus.
- Self-motivated and able to plan and organise own workload.
- Able to work on own initiative where appropriate.
- Able to work effectively within a team.
- Committed, enthusiastic and professional.
- High attention to detail in communications, reports, data, and financial aspects
- Ability to interpret, evaluate and disseminate information.
- Strong problem-solving skills.

**Desirable**:

- Experience of delivering Products and/or Services.
- Experience of Event delivery.
- Experience of working in a Product/Service Environment.

**Benefits**:

- 33 days holiday per year (Including bank holidays).
- Flexible benefits including childcare vouchers, cycle to work and insurance.
- Pension scheme.
- Employee discounts.
- Long service awards.
- CITB recognition scheme.
- Employee assistance programme.

**Please ensure you provide a detailed statement of suitability based on the essential criteria by studying the role profile which gives further detail about the role along with your CV.**

**Special Conditions/Other Requirements**:

- GB travel as required
- Present and Represent CITB at events.
- Full UK driving licence required

Contact and additional information

Closing Date:
30/05/2023, 23:55 hours

1st Interview dates
- TBC

Number of jobs available
- 1

Region(s)
- East of England

City/Town
- Peterborough

Office Location
- Head Office - CITB, Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY

Departmental Grade
- F.

Post Type
- Permanent

Working Pattern
- Full Time

Salary
- £27,166 - £35,057

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