Senior Credit Administrator

2 months ago


Leicester, United Kingdom Centrica Full time

**Senior Credit Administrator**

The Credit Assessment Team in Centrica Business Services Energy is responsible for protecting CBS from any bad debt which may be incurred from businesses defaulting within the first twelve months of being onboarded to our supply.

The Credit Assessment Team is apart of the Portfolio Optimisation function within CBS. It is the functions responsibility to mitigate any operational risks that may impact the businesses commercial, or regulatory position. As well as proactively resolving issues which may impact our customers experience of our supply services before they become aware of them.

**Key Accountabilities**:

- To review any outcomes which have been appealed by either customers or internal teams to ensure buisness policies have been adhered to correctly.
- Respond to any queries from internal teams which relate to the process in a timely fashion.
- Use the third-party decisioning tools available to support the underwriting process.
- Liaise with Sales to request further information from customers where required to adequately assess the credit risk.
- To take into consideration external market factors within the decision-making process.
- Be able to explain the rationale for decisions to internal stakeholders clearly and concisely.

**KPIs**
- New Business Arrears rate.
- Bad Debt Charge.
- BDC % Revenue.
- Quality & policy compliance.
- Decision making SLA’s.

**Work Experience & Functional/Technical Skills**
- Excellent attention to detail.
- Is comfortable, competent and experienced at interpreting financial data.
- Previous underwriting experience for high value customers is preferred.
- Excellent communication, influencing and negotiation skills.
- Strong relationship management skills.
- Works well in a team and with minimum supervision.
- Resilient and calm under pressure.
- Experian, SAP and Cygnus knowledge preferred.

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**

**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.



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