Spanish Call Handler

Here at IMG we are pleased to announce that we are looking for a Spanish Speaking Emergency Assistance Coordinator working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £21,500 - £28,000 (Depending on Experience & Including Language Bonus). You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®.

In the Emergency Assistance Coordinator role, You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.
You must be able to work under pressure, we’re very busy so you’ll take high volume of varied customer calls every day. You will utilise your customer service skills to build strong relationships with customers and internal stakeholders, acting in a professional manner at all times.
This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

**What We're Looking for**:
Fluent in Spanish (required)
Previous Call Centre / Customer Service experience (required)
Previous insurance/assistance experience or similar (preferred)
Fluent in English
A great communicator and enthusiastic about helping customers
Passionate about achieving goals
Comfortable dealing with customer queries and complaints
Computer literate
Self-motivated and can work with mínimal supervision
Resilient and can adapt to a fast paced and ever-changing environment
Proficiency with Microsoft office suite
Strong customer service skills, both for telephony and written communications
Attention to detail.
Ability to work independently.
Ability to prioritize workload.
Strong written and verbal communication skills
Ability to be adaptive to the needs of the team.
Customer service experience (preferred)
Previous call centre experience (preferred)
Previous administration experience (preferred)

**What do we offer**:
Working from Home (Remote or Hybrid)
Competitive Salary of £21,500 - £28,000 (Depending on Experience & Including Language Bonus)
We promote internally as much as possible
Diverse workforce
Summer and Christmas Parties
Birthday Day Off
Bupa Dental Insurance
Healthshield Cash Plan
Travel Insurance
22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
Christmas Eve Off
Surprise events for overachieving employees - such as tickets to Beyonce etc
Employee of the month/year awards
2 volunteer days a year

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
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