Emergency Call Handler

2 weeks ago


Cardiff, United Kingdom International Medical Group Full time

Here at IMG we are pleased to announce that we are looking for **Emergency Assistance Coordinator's **working Remotely or Hybrid on a Temporary contract of 4 months working 37.5 hours a week including some weekends and evenings with a competitive salary of £22,308 - £24,000 (Depending on Experience). You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®.

In the Emergency Assistance Coordinator role, You will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

You must be able to work under pressure, we’re very busy so you’ll take high volume of varied customer calls every day. You will utilise your customer service skills to build strong relationships with customers and internal stakeholders, acting in a professional manner at all times.

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What We're Looking for:

- Previous insurance/assistance experience or similar (required)
- A great communicator and enthusiastic about helping customers
- Passionate about achieving goals
- Comfortable dealing with customer queries and complaints
- Computer literate
- Self-motivated and can work with mínimal supervision
- Resilient and can adapt to a fast paced and ever-changing environment
- Fluent in English and an additional language German, French or Italian speakers (2nd language is not essential)
- Proficiency with Microsoft office suite
- Strong customer service skills, both for telephony and written communications
- Attention to detail.
- Ability to work independently.
- Ability to prioritize workload.
- Strong written and verbal communication skills
- Ability to be adaptive to the needs of the team.
- Customer service experience (preferred)
- Previous call centre experience (preferred)
- Previous administration experience (preferred)

What do we offer:

- Working from Home (Remote or Hybrid)
- Competitive Salary of £22,308 - £24,000(Depending on Experience)
- We promote internally as much as possible
- Diverse workforce
- Summer and Christmas Parties
- Birthday Day Off
- Bupa Dental Insurance
- 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days (Pro rata)
- Surprise events for overachieving employees - such as tickets to Beyonce etc
- Employee of the month/year awards
- 2 volunteer days a year
- IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law._

BMlNkNo7DT


  • Legal Call Handler

    4 weeks ago


    Cardiff, United Kingdom The Legists Full time

    **JOB TITLE: Temporary Legal Call Handler** **LOCATION: Cardiff / In-office** **HOURLY RATE: £Available upon request** **THE CANDIDATE**: **THE CANDIDATE**:

  • Legal Call Handler

    5 days ago


    Cardiff, United Kingdom eNL Legal Recruitment Full time

    **JOB TITLE: Temporary Legal Call Handler** **LOCATION: Cardiff / In-office** **HOURLY RATE: £Available upon request** **THE CANDIDATE**: **THE CANDIDATE**: **HOW TO APPLY**:

  • Call Handler

    4 weeks ago


    Cardiff, United Kingdom Acorn Recruitment Limited Full time

    Acorn Recruitment is currently supporting their NHS client in the Cardiff area to recruit Welsh-English Bilingual Call handlers. As a Call Handler you will provide a front-line Welsh/English bilingual service, answering incoming calls, dealing with routine, non-routine, and specialist enquiries in a professional and helpful manner, communicating relevant...


  • Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    They should have an understanding and knowledge of administrative duties and pride themselves on delivering high quality work whilst delivering effective and efficient administrative support to the team. The SPOA Call Handler and Administrator will provide a comprehensive call handling service and ad-hoc administration support service to the services...


  • Cardiff, United Kingdom Akton Recruitment Full time

    Control Centre Operator Akton Recruitment has a Control Centre Operator in Cardiff The role requires an standard DBS check. The post holder will be required to work on rota basis with a rotating shift pattern across the 24/7 period. Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays and will therefore be...


  • Cardiff, United Kingdom Recroot Ltd Full time

    Recroot are looking for a Telecare and CCTV Operator to join our client based with Cardiff Council. The role requires an standard DBS check. The post holder will be required to work on rota basis with a rotating shift pattern across the 24/7 period. Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays and...


  • Cardiff, United Kingdom Hunter Selection Limited Full time

    Benefits Package:* GBP36,000 - GBP40,000* GBP3,500 Car Allowance* Pension* Strong training and development scheme* Excellent benefits* Multiple sites globally - extremely stable companyWith Operations across the globe and with an ever expanding customer base, this prestigious manufacturer are planning the next part of their recruitment push in the...


  • Cardiff, United Kingdom Yucca Recruitment Agency Ltd Full time

    **Job Purpose**: The Contact Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. Managing a range of support services to employees and customers of the council including lone working, virtual concierge and CCTV monitoring. The position is a joint...


  • Cardiff, United Kingdom Hunter Selection Full time

    Benefits Package: £3,500 Car Allowance Pension Strong training and development scheme Multiple sites globally - extremely stable companyWith Operations across the globe and with an ever expanding customer base, this prestigious manufacturer are planning the next part of their recruitment push in the Maintenance team. Following their recent investment they...


  • Cardiff, United Kingdom Essential Employment Full time

    Control room centre operator needed in Grangetown £11.39ph ref 789143 The role requires a DBS check. The post holder will be required to work on rota basis with a rotating shift pattern across the 24/7 period. Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays and will therefore be eligible for...


  • Cardiff, United Kingdom Llamau Full time

    **The Vacancy** **Job Title**:Domestic Abuse Independent Personal Advisor (IPA) **Reference**:LLA900260 **Location**:Cardiff **Purpose of Job**:To provide an early intervention, short term support service to families in Cardiff who have experienced domestic abuse. This will include immediate risk management and safety planning, support to access services...


  • Tremorfa, Cardiff, United Kingdom Hunter Selection Ltd Full time

    Benefits Package: 3,500 Car Allowance Pension Strong training and development scheme With Operations across the globe and with an ever expanding customer base, this prestigious manufacturer are planning the next part of their recruitment push in the Maintenance team. Following their recent investment they are looking for a Mechanical Maintenance Engineer to...

  • Case Worker

    4 weeks ago


    Cardiff, United Kingdom Brook Street Full time

    **Case worker - Women's refuge** **Permanent full time** **Mobile based - Monday - Friday with on call** **£21,700 - £23,700** We are working alongside a fantastic women's refuge organisation who are recruiting for case worker. The company is a women's equality organisation which exists to eradicate violence against women and girls and to support...


  • Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    This is an exciting time for the development of the Vascular Surgical Service in the region. We are looking to appoint a Clinical Fellow to join the Vascular team, the role will be fixed term for 12 months. Clinical Fellows will be treated in the same way as trainees from the Regional Training Programme. It is anticipated that the time spent working within...

  • Innovation Consultant

    4 weeks ago


    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Applications are invited for Consultant Physicians in Acute Medicine and sub-specialty of choice to work across the University Hospital of Wales and University Hospital Llandough sites in Cardiff. The hospitals, which are some of the largest in the UK, provide a full range of secondary care services to the local population and provide tertiary care...


  • Cardiff, United Kingdom St David Recruitment Services Full time

    **Job Title**:Medical Travel Insurance Customer Service Advisor** **Location: Cardiff** **Salary/Hourly Rate: £11.00** **Hours: Monday - Friday hours TBC** **Temporary for 3 months with immediate start** **TEM754** Our client is looking for a Medical Travel Insurance Customer Service Advisor** **to join their busy team in Cardiff. This will be on a...


  • Cardiff, United Kingdom Triple West Medical Full time

    Our NHS client in Wales have appointed us to help recruit them a Urological Surgeon Consultant on either a Permanent or NHS Fixed Term basis. The NHS Fixed Term option is available for those not currently on the Specialist Register. Our client are one of the largest health organisation in Wales, providing a full range of primary, community, mental health...


  • Cardiff, Cardiff, United Kingdom CDM Recruitment Full time

    Forklift Field Service Engineer Derby Full-time, Permanent 34,000 per annum + Vehicle + Overtime + Call-Out + Commission. Door to door. Are you an experienced engineer with a background in forklift trucks, agricultural equipment, construction plant, military equipment, or motor vehicles? Are you looking for a challenging yet rewarding role that offers...


  • Cardiff, United Kingdom Brook Street Full time

    **Customer Service Advisor** We are seeking 3 Customer Service Advisors to work for a growing organisation on a temporary basis. You will provide telephone support to customers who are seeking emergency assistance These are temporary positions starting Monday 23rd January so you must be available immediately for work Your training will be 9-5 Monday to...

  • Case Worker

    4 weeks ago


    Cardiff, United Kingdom Brook Street Full time

    **Case worker - Women's refuge** **Permanent full time** **Mobile based - Monday - Friday with on call** **£21,000 - £23,000** We are working alongside a fantastic women's refuge organisation who are recruiting for Support workers. The company is a women's equality organisation which exists to eradicate violence against women and girls and to support...