Call Handler

**Role: Home Emergency Call Handlers**

**Location: Cardiff (Hybrid)**

**Term: Full Time - Permanent**

**Hours: 35/40 hours dependant on preference**

**Salary: Equivalent to £10.44 per hour**

**Your New Company**

***Here at Sedgwick we know that when people contact us, they can be facing an unsettling and stressful event. Our colleagues are responsible for providing much-needed support and assistance. In turn, we believe it's important to do the same for them. At Sedgwick, caring counts means supporting our clients, consumers and colleagues with the same level of compassion.

**Your New Role**

As a valued member of the team, you will handle incoming calls from customers looking to register, and manage emergency claims, so it is imperative that you are empathetic and have experience in dealing with customers in stressful situations. As customers will often call during an emergency you will need to effectively manage their expectations and guide them through the claiming journey.

You will play a vital part in assisting customers when they need us the most and have excellent attention to detail to enable you to capture all information required within the first call.

We would like to hear from you if you have experience with, or have a keen interest in assisting customers during a range of emergencies within the home including:

- Plumbing and drainage leaks, blockages and burst pipes
- Boiler and heating systems not working
- Electrics failing in the property
- Vermin infestations
- Roofing issues

**During the role you will**:

- Take incoming calls from customers looking to log new claims
- Call outbound for customer and supplier updates
- Do general file management
- Appointment booking for customers and suppliers
- Be the first point of contact for customers experiencing an emergency
- Provide empathetic, honest support
- Deal with multiple lines of home insurance
- Action back-office tasks such as paying invoices and closing claims

**Your New Benefits Package**
- Being part of a global corporate company with a variety of career pathways
- 33 days annual leave (includes bank holidays)
- Access to the internal recognition and reward platform
- Experience and service awards
- Recruitment bounty
- Eyecare vouchers
- Healthcare scheme
- Childcare vouchers
- Funded insurance qualifications
- A Self Invested personal pension scheme
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app- Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability._