Customer Advisor

1 month ago

Cardiff, United Kingdom Admiral Group Plc Full time

Being part of the Admiral family, means joining the best company to work for in the UK, voted by our staff members in 2023. Admiral is a global business offering a range of insurance products, from motor to pet protection and more.

What’s our secret? Putting our customers at the heart of what we do, giving industry leading service and ensuring all our staff are provided with a range of benefits, training, development and fun which is central to our famous inclusive Admiral culture.

Our ethos of happy customers and even happier colleagues gives us a real family feel.

About the Role

You’ll be talking to our customers on the phone every day, focusing onexceptional customerservice.As a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to deliver great service confidently in no time.

What we expect from you:

  • Ability to deliver great customer service using clear communication
  • Motivated by money and teamwork as well as being self-motivated
  • A willingness to always learn new things and to progress
  • Resilience

About your career

Our amazing employees are at the heart of our success – without them, Admiral would not have scaled the heights we have for the last 30 years. That’s why we do everything in our power to make work a happy, fulfilling place to be We’re all about investing in our colleagues, providing them with the best training and tools to help them be successful in our business. We’re all about investing in our people, and that means they get to enjoy their work, learn new skills and find their perfect career path within our business. Internal growth is just as important to us as a company, as it is to you, and everyone has the chance to shine and succeed.

The Department

Data Validations As a Data Validation handler, your primary focus will be identifying any potential inconsistencies between live policies and existing/cancelled policies or quotations. This role involves the critical task of maintaining the trust and integrity of our customers. When discrepancies are uncovered, you will initiate a validation process. This entails requesting the necessary documents to be submitted for review. During this validation phase, you'll be at the forefront of managing incoming emails and calls, with a focus on resolving and closing each validation. This includes the responsibility of identifying and addressing potential fraudulent policies. An aspect of your role will be ensuring that all reports are processed with maximum efficiency and accuracy, ensuring we have the right information for both the business and our customers.

Find out what it is like,
working at Admiral

Intellectually challenging, interesting and enjoyable.Jobs in Business Analytics, Pricing and Management Information (MI) functions are at the very heart of a company. Through data analysis, the

The Data Academy: our Data communityWith Tech and Data skills in high demand, we want to make sure our colleagues stay at the top of their game and invest in their development while at A

With Tech and Data skills in high demand, we want to make sure our colleagues stay at the top of their game and invest in their development while at Admiral.

Working part-time can allow for a great work-life balanceCharlie Hadley joined as a Data Coach for our Data Academy, a hub for our 700+ data colleagues to network and upskill together. A

Working part-time can allow for a great work-life balance

Explore a day in the life with JoshSo you’re a whiz at numbers and have a deep interest in data? If you like the sound of a structured environment that’s inclusive and empowering with amaz

Want to know what it's like to work in analytics at Admiral? We had a chat with Josh who unveils his favourite things about life as a Data Analyst

Ellena, Manoor and Rhys joined us straight from university as Graduate Data Scientists. Having been in the role for just under two years, they’re here to give the lowdown on what to expect as

Emma McCarthy is a Senior Pricing Analyst working in International Pricing, primarily with our Spanish business Admiral Seguros. Read on to have an insight into the role. What do you do

Want to know some of the questions we get asked at the end of an interview for one of our MBA programs? Here’s a comprehensive list, along with the answersWhat is the duration of your MBA

Tom Coxon has worked as a Retail Pricing Manager for the past year and is one of our experts in Motor Pricing. Having had a somewhat negative perception of insurance as a young student, Tom

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about Here are a few of our more popular ones.

We've worked hard to be this well-rewarded #J-18808-Ljbffr

  • Call Centre Sales Advisor

    4 days ago

    Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate,...

  • Call Centre Sales Advisor

    3 days ago

    Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate,...

  • Customer Advisor

    2 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Location: Cardiff - Sector: Public Sector & Not-for-Profit - Job type: Permanent - Salary: Up to £22500.00 per annum - Contact: Sophie Roach - Job ref: BBBH32874_1685623658 - Published: about 2 hours ago - Expiry date: 01 July 2023 - Start date: ASAP **Customer Advisor** **The Opportunity** Yolk Recruitment Public Sector & Not-for-Profit team has...

  • Customer Advisor

    2 weeks ago

    Cardiff, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Mermaid Quay, Cardiff, on a 10 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to...

  • Customer Advisor

    1 week ago

    Cardiff, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Pugh's Garden Centre, Morganstown near Radyr on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and...

  • Customer Advisor

    1 week ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£10.60 per hour** **B&Q Cardiff Gate Retail Park** **or** **Customer Advisor** **Part time - 16 hours per week (Weekends)** **3 Month Fixed Term Contract** **Shifts available Saturday -...

  • Customer Service Advisor

    1 month ago

    Cardiff, United Kingdom HireHub Full time

    **Customer Service Advisor -** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Advisor (face-to-face) to join our team based in Cardiff. **About our Customer Service Advisor opening**: As our Customer Service Officer, you will play a key role in the way we deliver our...

  • Customer Service Advisor

    1 month ago

    Cardiff, United Kingdom Brite Recruitment Ltd Full time

    **CUSTOMER SERVICE ADVISOR** **£20,080 + Bonus** **CARDIFF / HYBRID** We have a great opportunity for an enthusiastic individual to work as a Customer Service Advisor on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a Customer Service Advisor, you will be responsible...

  • Customer Service Advisor

    1 day ago

    Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADVISOR** **£20,080 + Bonus** **CARDIFF / HYBRID** We have a great opportunity for an enthusiastic individual to work as a **Customer Service Advisor** on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a **Customer Service Advisor**, you will be...

  • Customer Advisor

    2 weeks ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£10.60 per hour** **B&Q Cardiff Gate** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Advisor

    1 week ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 **hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Cardiff Gate** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need...

  • Customer Advisor

    7 days ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 8 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£10.60 per hour** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    1 month ago

    Cardiff, Cardiff, United Kingdom Berry Recruitment Full time

    Customer Advisor - Part Time - Saturdays Only Berry Recruitment is out looking for a well presented and confident Customer Advisor. This position it's Saturdays only ,no other days, and it will be office based. Pay 12 per hour. Location - Cardiff.Working pattern - Saturday 9am until 5:30pm. Contract until the 31st of October 2024. Key Responsibilities: Your...

  • Customer Advisor

    1 week ago

    Cardiff, Cardiff, United Kingdom Berry Recruitment Full time

    Customer Advisor - Part Time - Saturdays Only Berry Recruitment is out looking for a well presented and confident Customer Advisor. This position it's Saturdays only ,no other days, and it will be office based. Pay 12 per hour. Location - Cardiff.Working pattern - Saturday 9am until 5:30pm. Contract until the 31st of October 2024. Key Responsibilities: Your...

  • Customer Support Advisor

    4 days ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    **Client Support Advisor** Yolk Recruitment is collaborating closely with a thriving and innovative software company located in Cardiff. We are on the lookout for a personable Customer Service Advisor to become a valuable addition to their team. With the company's ongoing growth, we're actively seeking enthusiastic customer service advisors who are excited...

  • Customer Advisor

    3 days ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    2 weeks ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    2 weeks ago

    Cardiff, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 21.25 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Cardiff Gate Retail Park** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    1 week ago

    Cardiff, United Kingdom The AA Full time

    **Company description**: **Job title**:Customer Advisor **Location**: Cardiff - Dynamic **Salary**:Up-to £22,486 **Hours**:Monday to Friday, 9am - 5pm Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s...

  • Customer Advisor

    1 week ago

    Cardiff, United Kingdom The AA Full time

    **Company description**: **Job title**:Customer Advisor **Location**: Cardiff - Dynamic **Salary**:Up-to £22,486 **Hours**:Monday to Friday, 9am - 5pm Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s...