Welcome Team/host

6 months ago

London, United Kingdom The Lost Estate Full time

The Lost Estate (TLE) seeks an experienced and outstanding Welcome Team to be an integral part of our guests journey in our immersive dining experience.

Working as a team of 3, our Hosts will be responsible for welcoming audience members on arrival before checking their tickets, supervising the cloakroom and delivering a passionate ‘in-world’ introduction that will leave our guests excited and primed for their evening ahead.

As part of our team of Hosts you will manage VIP check-in desk duties, accurately record allergens and dietary requirements, troubleshoot ticketing issues, sales and upgrades whilst building excitement and rapport. You will be a helpful contact during the show, assisting audience movement in the foyer, seating latecomers and attending to lavatory facilities.

In general providing a seamless beginning to the immersive experience and creating a safe and confident space.

**Key Duties & Responsibilities**
- Welcoming guests into the building in a timely and professional manner
- Manage allergens and dietaries on arrival and communicate that information effectively to the show running and kitchen teams
- Monitor a smooth operation for a busy customer cloakroom
- Sensitively manage different ticket types and their needs (from Classic diners to VIP guests)
- Assist the show running team in the safe management of latecomers and audience members who need to vacate the restaurant floor.
- Manage the merchandise and photography experience stands on exit.
- Ensure a friendly end to the evening managing the exit experience.
- Responsible for the general cleanliness and presentation of the toilet facilities and liasing with duty management where needed.

**Role Requirements**

**Essential**
- Comfortable with a fast paced and high-pressure environment, whilst delivering a high level of customer service with 250 guests arriving through our door each show.
- Excellent communication skills with an engaging and welcoming nature and a strong sense of efficiency.
- Strong sense of initiative with an ability to work independently.
- Investment in the company’s journey, values and passion to grow an inspiring work culture.
- A high level of Technological literacy
- To be able to encompass TLE’s vision - that Hospitality and Arts experiences can change lives.
- 1 year’s experience as a hospitality host.
- FSA Allergen trained

**Job Type**: Fixed term contract

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Do you have the Right to Work in the UK?
- This role requires on site working on both evening and weekends, are you comfortable with the commuting distance to West Kensington?
- Do you have experience working in food based hospitality?

Work Location: In person

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