Customer Service Advisor

4 weeks ago

Edinburgh, United Kingdom Yoke for CWS (AMS) Full time

**Customer Service Advisor - Edinburgh**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you._

**Location**:Ettrick House, Edinburgh, EH12 9EB

**Start Date**:4th March 2023

**Pay Rate**:£12.71

**Length of contract**:minimum 6 months with good opportunity to be extended

**Shift Pattern**:working hours between 8am-8pm (Monday-Saturday, 5 days a week)

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

**KEY RESPONSIBILITIES**:

- Managing inbound customer calls relating to accounts and products
- Telephony and admin-based tasks to service customer queries
- Take ownership of customer problems and being able to solve them at first point of contact
- Contribute to an environment where colleagues want to work and where customers feel valued

**SKILLS**:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.**_

**WHAT’S IN IT FOR YOU?**
- 4 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

**About our Ettrick House site...**

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

- 5-minute walk from Gyle shopping centre
- 1-minute walk from tram stop
- Canteen servicing breakfast rolls, lunch, snacks and hot & cold drinks
- Free tea & coffee provided in breakout room
- Quiet room for meditation, reflection or prayer
- **Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.**_
- To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next_

**79010-1/LBG00292**

**Job Types**: Full-time, Temporary contract

**Salary**: £12.71 per hour

Expected hours: 35 per week

**Benefits**:

- Canteen
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Edinburgh (required)

Ability to Relocate:

- Edinburgh: Relocate before starting work (required)

Work Location: In person

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