Customer Service Adviser
4 weeks ago
Customer Service Adviser - 1 year Maternity Cover
Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department.
This is a 1 year fixed term contract to cover Maternity
You will be part of our in store Customer Service team who are based on the 3rd floor of our iconic Harrods building. Their mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods.
Everything the team does is about supporting seamlessly the customer's needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and keep reflecting our luxury brand. In person help is provided by a team of specialists, working together and go the extra mile to deliver an exceptional experience for every visitor shopping with Harrods.
About You
They key thing is that you are passionate about customer service With your friendly and welcoming manner, you are able to confidently resolve issues or queries that customers raise with you. You are a team player who takes initiative and strives to exceed customers’ expectations.
You will also:
- Be self-motivated and organised, with strong listening and communication skills
- You’ll be resilient, and adaptable to your audience and environment believing that anything is possible
- Be a problem solver, asking questions and listening effectively
- Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike
- Display knowledge of Microsoft Office, Word, Excel, PowerPoint
Our promise to you
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
You’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants), access to a competitive commission scheme plus joining our generous pension scheme.
Uniquely You
Additional Information:
Time Type:
Fixed Term (Fixed Term)
Department:
Customer Service Team KB (Natalia Latcheva)
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