Retail Service Associate
6 months ago
Our team within The Lobby at Harrods are looking for a Retail Service Associate to join the them. This role specialises in delivering customers with world class service as they collect their shopping and food parcels from the lobby.
**About the Role**
This role gives you the opportunity to ensure that customers are provided with a seamless experience from POS to pick-up, when providing them with their items. This role requires that standards in the lobby are clean, organised and ready for store opening.
In this role you shall be responsible for swift resolutions to customer queries, and liaising with the back of house team to ensure that items needing to be brought down to the lobby are done so efficiently.
**About You**
You will have a warm and friendly demeanour whilst being the face of Harrods. You will provide efficiency and project credibility whilst creating memorable moments of those who require your assistance.
You will be able to build strong relationships whilst demonstrating competence through being able to handle a wide range of customer queries. You will also take pride in your appearance and maintain a level of professionalism.
You’ll also need:
- To have excellent verbal and written communication skills.
- To seek opportunities to maintain customer loyalty and create memorable experiences.
- Knowledge of POS systems such as Enactor, Zendesk and STORM.
- To be a multitasker, ensuring that you can handle multiple responsibilities.
- The ability to work in a fast-paced environment whilst maintaining a calm and cool manner.
**About Us**
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
**Our Promise to You**
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
**Uniquely You
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