Courier Team Administrator

3 weeks ago

StokeonTrent, United Kingdom Steelite International Full time

Your opportunity to join a team in a successful, growing company providing tableware to the world's best restaurants, hotels, cruise and holiday destinations. Steelite International is offering long term career opportunities at its factory and logistics hubs in North Staffordshire. We're not offering short-term seasonal contracts. Our team enjoys working in a safe, professional, enjoyable and caring environment. We're one of the biggest names in the global ceramics and tabletop industry, and offer attractive pay and benefits, opportunities to develop and progress your career and much more. Please get in touch and come to see us.

If you were successful, you would join the Company as a valued colleague, and we would offer a variety of attractive employee benefits that you would be able to take advantage of, including generous holiday entitlements which increases with service, an Employee Assistance Programme to help you deal with life’s challenges, our Paycare Cash Plan which includes discounts at high street stores, a pension scheme (including free pension advice) and much more.

Steelite International is currently experiencing significant growth and is recruiting experienced pottery workers as operatives and labourers to work on the factory to help with an increase in production output.

**Hours of Work**: Monday to Friday working. Monday - Thursday 8am - 4:30pm, Friday 8am - 15:30pm

**Purpose**

To provide administration support to the Warehouse (Courier Team Picking and Despatch function) as directed by the Courier Team Co-ordinator and the Arrivals and Despatch Team Leader daily, fulfilling their specific roles when required.

Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required.

**Nature and Scope**

Reporting to: Warehouse Team Leader

Key relationships with:Customer Service, Global Supply, Production Planning, Warehouse Management Team & staff, Packing Team, Suppliers and Contractors

The specific demands of the role are described through the principal accountabilities outlined in this role description. The expected key competencies and key performance indicators for the effective execution of the role are also outlined in this document.

**Principal Accountabilities**

**Primary Role**
- To ensure all customer orders are dispatched with a sense of urgency and in line with the service type requested to achieve 100% KPI on all express deliveries.
- Deal with orders on the courier Routes - confirming all shipment details are correct and that the outbound dock on AX reflects this.
- Maintain your competency on all courier collection services to ensure a seamless service can be provided during periods of absence.
- Ensuring all shipments are staged and located in the correct area, using 5S.
- To ensure all shipments have the correct documentation before dispatching and that all end of day manifests have been sent to the respective courier providers.
- Manage the shipment screen so that all courier shipments are staged and loaded to enable invoicing once left.
- Liaise with Sales department and Shipping department to ensure the smooth flow of customer orders
- Investigate discrepancies that have been highlighted by Customer Services and report any findings.
- Provide solutions to any problems that have arisen to the courier Team Co-ordinator and Arrivals and Dispatch Team Leader.
- Carry out the daily booking in of any shipments on the homes market as directed by the Co-ordinator and Team Leader.
- Provide the Courier Team Co-ordinator and Arrivals and Dispatch Team Leader with regular updates highlighting any potential KPI failures.
- Provide daily figures to the Co-ordinator so that the E.O.S report can be sent on time and accurately.
- Ensure all shipments leaving outside agreed Custom Zones have the correct documentation and invoiced accordingly.
- Assist Courier Team Co-Ordinator with Invoicing where/ when required including Month Ends.
- To be compliant with all H&S regulations and that housekeeping standards are high and in line with 5S standards.

**Delivering Excellence**
- To carry out all duties within the scope of the Company mission and values and to support and encourage practices to meet this end.

**Stepping Up To The Plate**
- To carry out all duties within the scope of the Company mission and values and to support and encourage practices to meet this end.

**Would suit somebody who**:

- Has a passion for maintaining accurate records/database/reports.
- Enjoys resolving queries/complaints within the remit of the role.
- Can juggle multiple tasks at the same time and keeps others informed.
- **#administrator #distribution #warehouse**_

**Job Types**: Full-time, Permanent

**Salary**: £22,102.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Sick pay
- Store discount

Schedule:

- 8 hour sh

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