Customer Service Advisor

1 month ago


Feltham, United Kingdom Engage Recruitment Full time

**Engage Recruitment** are seeking a **Client Services Administrator **based in **Feltham**. We are looking for a dedicated and enthusiastic individual to join their lively and driven team, with a focus on providing a world-class customer experience.

**Job brief**

Administrator responsibilities include supporting all supply chain procedures, from coordinating deliveries to managing shipping documentation. To be successful in this role, you should be well-organised and understand the order fulfilment cycle.

Ultimately, you will ensure our customers receive the right orders on time and communicate effectively when that is not possible or issues occur.

**Responsibilities**
- Plan shipments based on product availability and customer requests
- Track orders to ensure timely deliveries
- Prepare shipping documents (like invoices, purchase orders and bills of lading)
- Coordinate our supply chain procedures to maximize quality of delivery
- Maintain updated records of orders, suppliers and customers
- Oversee the levels of client’s stock and request restock as needed
- Communicate with customers regarding status of orders and inbounds
- Provide courier information costs (where applicable) and assist billing department with cost queries
- Communicate and liaise with the warehouse where necessary to ensure we are meeting our customers SLA
- Be a good team player, willing to learn and cover other accounts where possible

**Requirements**:

- Previous work experience as a Client Services Administrator, Warehouse Administrator or similar customer service role
- Knowledge of logistics software or transport management systems (would be nice, but not an essential)
- Basic accounting knowledge (basic understanding of spreadsheets)
- Excellent organizational and time-management skills
- Reliable and Punctual

**Salary and Benefits**

This role is to cover 1 years maternity with the opportunity of becoming a permanent role thereafter.

Monday - Friday 09:00 - 17:30

£28000 - £30000

INDHP

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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