Customer Service Executive
2 weeks ago
Overview:
Customer Service - order to cash role. Key contacts include Customer Operations planners, Sales, Demand Planning, Finance, Transport providers and Customers.
Processing orders across key accounts, liasing with both internal and external stake holders to reach order fulfilment targets.
To deliver excellent customer service from planning through to order to cash, collaborate with customers on supply chain optimisation from factory gate to shelf.
First point of contact for customers.
**Responsibilities**:
- To process and manage Customer Orders - both manually and via SAP in a timely manner
- Inventory management, accurately maintain stock levels and advise when stock levels are low to utilise sales projections
- Updating key reports based on orders placed including liasing with warehouse and hauliers as required
- Compiling shortage reports and updating service levels
- Provide cover for all other Customer accounts as required
- Provide a link between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship
- Liaising between customers and 3rd party distributers
- Investigate better ways of working and assist implementation
- Investigate cost saving measures wherever possible
- Weekend and Bank holiday working on an ad-hoc basis when cover is required
Key accountabilities:
Maximising size and accuracy of Customer Orders within a strict timeframe
Working with Customers, Demand Planners and Sales to and align all parts of the Supply Chain
Qualifications:
**Essential**
- Customer Service experience
- Understanding of FMCG businesses
- Relationship Management
- Proactive
- Attention to detail
- Personable
- Influencing skills
- Microsoft Excel knowledge
**Desirable**
- Experience in similar role or FMCG Company an advantage
- SAP/ ERP system Knowledge
- Intermediate Excel
- Proof of ability to develop and maintain key relationships
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