Customer Care Advisor

1 month ago

Feltham, United Kingdom HAYS Full time
Customer Care Advisor (Social Media) - Consumer Goods - Feltham. Paying £29-32k

Your new company 
A digital and e-commerce business is looking for a Customer Care Advisor to join their team in Feltham. Working in modern offices, you'll join an enthusiastic and experienced team to improve customer experience. This is a new position to join an existing team, due to company growth. The organisation currently serves 25m+ customers annually in the UK and offers all employees a Profit Share scheme to encourage them to add value on a daily basis.

Your new role 
This is an exciting opportunity for someone with previous experience in a customer-facing role. You'll get the opportunity to help shape how the company works with its customers and engage with VIP customers to provide the best service. Key duties include: 

  • Resolving customer service issues
  • Responding to social media queries & complaints for VIP Facebook group
  • Engaging with customers on social media
  • Reporting on customer feedback from digital channels
  • Analysing customer service trends and CSAT scores
  • Involvement with training Customer Care team

What you'll need to succeed 
This position would suit someone with previous experience within customer service/customer care and the ideal candidate will have handled queries via social media. Strong MS Office and CRM skills are a must, as well as excellent written and verbal communication skills. This position is based in Feltham, so you will live within a commutable of the office. 

What you'll get in return 
You'll receive an annual salary of £29-32k (depending on experience), with a monthly profit share of up to 20%. Benefits include 25 days holiday (plus 8 days bank holiday and day off for birthday), Pension Scheme, Medicash Health Plan, Life Insurance, Employee Assistance Program. Perks include free breakfast, fruit and energy bars, free parking, employee discounts, Employee Referral Program, Cycle to Work Scheme and employee awards. Working hours are Monday to Friday, 9am to 6pm (40/week).

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4565193

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