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Support Worker

1 month ago

Carmarthenshire, United Kingdom The Wallich Full time

**Introduction**:
**Project Description**:
The project is based in Llanelli and works across Carmarthenshire with Service Users, many of whom have complex needs. The service provides support to Service Users in Temporary Accommodation with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project also provides housing related support with initial resettlement, with the aim of preventing recurring homelessness and increasing independence. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

- Promoting Personal and Community Safety
- Promoting Independence and Control
- Promoting Economic Progress and Financial Control
- Promoting Health and Wellbeing

**Purpose of Role**:
To provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future or current accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will enable people to improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to assist with the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**Main duties and responsibilties**

**1. To visit people in their homes or in the community and provide housing related support.**

a) To ensure that Service Users are aware of the mission, aims and objectoves, policies and procedures of the projects and the duties, responsibilties and obligations of staff.

b) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d) To support Service Users with particular reference to:
e) Assisting with the delivery of project inductions to new Service Users.

f) Carrying out the day to day tasks and activities of Service Users’ support plans.

h) Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.

i) Enabling Service Users to have a means of expressing their views and that this expression receives appropriate consideration.

j) Actively involving Service Users in their support

k) Actively involving Service Users in the project and/or organisation.

l) Assisting with referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

m) Assisting Senior Support Workers (SSW) in reviewing needs and support plans and updating the relevant records with authorisation from a SSW.

n) Assisting SSW in reviewing risk assessments and updating relevant records with the authorisation, or in the absence, of a SSW.

o) Discussing and observing Service User’s levels of control, understanding and involvement (CU&I) and updating the relevant records with authorisation from a SSW.

p) Representing and advocating with/for Service Users.

q) Assisting with a realistic, manageable and controlled planned service withdrawal.

r) To maintain accurate and up to date records of Service Users’ issues and support according to procedure.

s) To maintain regular communication with Senior Support Workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.

t) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. To assist in monitoring the effectiveness of the projects.**

a) To assist with the gathering of information relating to objectives and targets.

b) To ensure that records of Service Users accessing the service are maintained.

c) To provide statistics and other information as requested.

**3.To assist in the overall running of the project.**

a) To work in line with all Wallich policies and procedures.

b) To participate in own supervision.

c) To undertake relevant training

d) To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User.

e) To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

f) To ensure adequate administrative records are kept.

g) To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations.

h) To take part in all aspects of lone w

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