Technical Planner

2 weeks ago

Cambridge, United Kingdom CBRE Full time

Posted- 17-May-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Digital & Technology/Information Technology, Engineering/Maintenance, Facilities Management- Location(s)- Cambridge - England - United Kingdom of Great Britain and Northern Ireland- CBRE Global Workplace Solutions is a global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Planner to join the team located in Cambridge where they will be working alongside one of our major Global Life Science Client’s AstraZeneca.**Role Purpose**

The purpose of the Technical Planner/CMMS Analyst is to assist all CMMS & Planning activities across the AstraZeneca R&D Headquarters on the Cambridge Biomedical (CBC) Campus.- The main feature of this role will be ensuring the effective provision of planning and scheduling all works for the Contract in a timely and effective manner.**Responsibilities**
- Assist with the daily running of the region wide CMMS system, ensuring all helpdesk and planned tasks are actioned in accordance with SLA’s. Continue to develop the maintenance program to ensure clear and concise workloads are given to the engineering team and Contract Managers
- Correct allocation of calls within contractual SLAs, submission to quoting team, and following calls through with required actions (subcontractor purchase orders, engineer attendance, etc)
- Monitoring outstanding maintenance schedules highlighting potential problem areas
- Ensuring all work orders are scheduled in correct manner to the correct skillset
- Consistently updating the CMMS system call records with required information and regular call updates
- Active review of tasks due to breach their SLA and take appropriate action to close calls
- Actioning job chases received from the customer and ensuring regular updates are provided
- Adhere to the client processes for the management of additions, removals and modifications for all site assets
- Participation in the Call Feedback process
- Undertake any other duties as requested by the CMMS Manager and Contract Managers
- Be part of a team to deliver CMMS and Supply Chain management across the Astra Zeneca Cambridge portfolio
- Reporting on backlog and producing reports for trend analysis and continuous improvement
- Assist with managing the hard services supply chain for the AZ estate and Engineering teams across the Cambridge portfolio
- Work closely with the Compliance Manager and other members of the wider team to ensure all statutory planned tasks are actioned as a priority in accordance with regulations
- Assist with ensuring all planned and reactive tasks are executed to schedule
- Ensure SOPs are implemented
- Assist with ensuring SSOW, RAMS, Service sheets and certification is uploaded to the CMMS system and kept in an audit ready state
- Use of CMMS System - Continue to develop the maintenance program using client nominated system. To ensure clear and concise workloads are given to the engineering team and Contract Managers.

**Accountabilities**
- Reporting to the CMMS Manager

**Requirements**:
**Education**
- ** [Essential]** Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

**Training**
- ** [Essential]** Very proficient in the use of Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, pivot tables, etc.

**Experience**
- ** [Essential] **Experience of a similar role in a maintenance/facilities business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
- ** [Desirable] **Knowledge of CMMS and/or CAFM Systems.

**Aptitudes**
- Excellent command of the English language demonstrated through good verbal and written communication
- Must be detail conscious, accurate and methodical in approach
- Strong organisational and communication skills
- Able to work systematically and use own initiative
- Able to work on more than one task at any given time
- Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.

**Character**
- Must demonstrate a strong sense of customer focus and promote a sense of team spirit and good morale within the office.
- Confidential approach and discrete. Must be able to influence others, and engender confidence in senior managers through both face-to-face, telephone and written communication.
- Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

**Success Criteria**
- Completes work within required time frame and delivers against critical cut off dates
- Timely and accurate preparation of correspondence, reports and other

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