Repairs Planning Officer

2 weeks ago

Cambridge, United Kingdom i-Jobs Full time

Job Opportunity: Repairs Work Planner (Temporary)

Position: Repairs Work Planner
Contract: Temporary, 2 Month contract
Possibility of Extension: Yes, based on performance
Pay Rate: £17.59 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: CB4 0GU

Job Purpose:

To manage, coordinate and monitor building services appointments daily including reallocation of work to operatives; to ensure appointments are achieved on target during sickness absences, and holiday periods and prioritise jobs based on urgency.

Key Responsibilities:

Manage appointments in close liaison with operatives, supervisors, technical Coordinators and the customer service centre to ensure clear communications are maintained and customer enquiries are addressed within deadlines.
Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels.
Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved.
Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems.Qualifications and Experience:

Must have experience of working in the social housing sector
Relevant experience in work planning and utilising IT systems
Relevant experience in the repairs and maintenance sector
Experience in a customer-focused service
Building Construction or trade-related qualification at NVQ 3 is desirableDisclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying

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