Contact & Referral Officer

3 weeks ago

Aylesbury, United Kingdom Buckinghamshire Council Full time

**Salary**

£28,116 - £29,558

**Reference number**

BUC08521

**Contract type**

Fixed Term / Secondment

**Working hours**

Full Time

**Level of DBS check required**

Enhanced with Barred List

**Date posted**

30 Mar 2023, 11 p.m.

**Application deadline**

14 Apr 2023

**Overview**:
The First Response team are seeking to appoint a permanent Contact and Referral Officer (CARO) to be based within the MASH team at Aylesbury Police Station.

The CARO is the first point of contact for enquiries or concerns about our children and young people, providing essential advice where a child's safety may be at risk.

**About us**:
In April 2020 Buckinghamshire Council became the UK’s newest council and the residents of Buckinghamshire will be served by a single, unitary council.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected
- only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. Not only will you be an integral part of the unique and exciting transition through the unitary process, you will also be entitled to a range of different benefits to make sure you are happy both at work and at home.

**About the role**:
**Responsibilities include**:

- Providing a single point of contact for members of the public and partner agencies who may have concerns over a child or young person.
- Analysing information and data to determine what level of service is appropriate or needed.
- To develop close links with statutory and voluntary sector services in order to resolve queries effectively, sign post or assist partner agencies in making referrals.
- To ensure that contacts/information are progressed in a timely and safe manner.

For a full list of responsibilities, please see attached job description.

**About you**:
**The successful applicant will posess**:

- NVQ 3 or equivalent experience to role
- Successful experience of working within a Children’s Service, voluntary sector or other settings with vulnerable children/young people and families.
- Experience of recording sensitive information, maintaining client case files and adhering to confidentiality policies.
- Knowledge of issues relating to child protection and vulnerable children, along with evidence of training in Awareness of Child Protection and Safety.

For a full person specification, please see attached job description.

**Other information**:
For this role you will also be required to complete a Thames Valley Police vetting check as the role based in the Police Station.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

**Our values**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events

**About the Business Unit**:
We are looking for talented and driven individuals to help us achieve the best outcomes for our children, young people and families in Buckinghamshire. Our key priorities include continuing to protect vulnerable children and young people harm, whilst sustaining an environment where social work practice can thrive. Through our vital work with our partners, including The Buckinghamshire Safeguarding Children’s Partnership, we continue to improve our collective response to children and young people who have been exposed to domestic abuse, exploitation, substance misuse and mental health issues.

No matter what role you take on in our Children’s services, you will be part of a team who is dedicated to supporting children and their families to achieve their full potential

**We recognise and reward you**:
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chil

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