Front of House Assistant
4 days ago
**Front of House Assistant - Sunday 9am - 4pm**
**Tiptree**
**Extra weekday hours to cover staff holiday available**
Are you passionate about customer service? Do you want to be part of a team constantly striving to be the best they can be? Do you want to work for a friendly, family-run company that really cares about its team?
We are proud to hold a reputation for delivering exceptionally high-quality fresh food every day and a customer service experience that ensures our customers leave feeling like they have been greeted warmly.
We offer a full breakfast and lunch service every day, along with our amazing homemade selection of cakes and desserts and our award-winning afternoon teas.
Our coffee shop usually seats up to 270 and is often full, meaning our front of house team play a vital role in the success of our business. You may be working in our restaurant, or in our satellite Garden café.
**Key duties**
- Undertake all counter service requirements - whether working a direct counter service or via a serve to table system.
- Barista drinks, till transaction and customer order with a good understanding of allergens and dietary requirements, dessert serving, table waiting
- Table clearing, dishwash rota to include industrial machinery, restocking of counters
- Assist customers so that they feel welcomed and well attended to - for example helping to carry trays, move chairs, fetch high chairs etc.
- Ensure the restaurant floor, condiment stations and hot pass remain stocked and clean at all times
- Take part in cleaning as required and maintain scrupulous cleanliness of all areas covered under your place of work
**Your capabilities**
- Barista trained - preferred
- Recent experience or working in hospitality within a counter and waiting role - preferred
- Must be outgoing and happy to talk to customers, with an approachable manner and be able to recognise when customers or colleagues need help or assistance - essential
- Ability to work as an effective member of our team, with excellent communication skills. You can use your own initiative and motivation to identify and complete tasks - essential
- You have a flexible approach to working, with an understanding of all the roles that will be undertaken, these will include working both front and back of house - essential
- Ability to work under pressure, retaining information given and follow instructions - essential
- You must be able to bend, lift and carry items as required and sustain long periods of time on your feet - essential
**Requirements**:
- Excellent communication and customer service skills
- Excellent standard of English and Maths
- Smart appearance
**Working with**
- Report into the Front of House Managers and Group Catering Manager
- You’ll work alongside cooks, chefs and assistants
**Rewards and Benefits**
In addition to your wage you will receive the following benefits:
- Discount - after one year employees are entitled to receive a 30% discount for the garden centre
(some exceptions apply)
- Paid holiday - holiday entitlement is 20 days per year, plus bank holidays. Restrictions apply.
- Annual Christmas bonus
- Part-uniform provided
- Employee Assistant Programme - a confidential personal and professional support service available
- to all employees and their immediate families 24/7, 365 days a year.
- Training & development, as required. We have an e-learning scheme called GROW, and also take
- part in other training with product suppliers and external trainers
- Workplace pension
- Free parking
Part-time hours: 6.5 per week
**Job Types**: Part-time, Permanent
**Salary**: £4.62-£8.91 per hour
**Benefits**:
- Employee discount
- On-site parking
- Referral programme
- Wellness programmes
**Experience**:
- Hospitality: 1 year (preferred)
- Barista: 1 year (preferred)
- Customer service: 1 year (preferred)
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