Customer Service Assistant

4 weeks ago

Brentwood, United Kingdom Cinch Self Storage Full time

We are Cinch Self-Storage. From our humble beginnings, with a single store in Bicester in February 2018, we have grown to over 12 self-storage sites across the UK and are expanding steadily. We pride ourselves on unmatched customer service, coupled with a tremendous team spirit, truly putting our customers and teams at the forefront of everything we do. To deliver this unbeatable service to our customers, we are looking to hire the simply best, exceptionally committed and brightest talent. Currently, we're seeking a part-time Customer Service Assistant to join our team within one of our several stores. You will be an essential part of shaping the operational direction and culture of our UK business.

**Let’s talk about the role**
- Putting the customer first in everything that you do. Whether it be welcoming customers new to their self-storage journey, answering phone or online leads or simply walking the store, ensuing customer satisfaction must remain at the core of your role.
- We are looking for somebody with an incredible team spirit, who can support the store management team with their day-to-day responsibilities and step up to any challenge, whenever it is needed. Somebody with an appetite for the entire team's success will be a core part of this role.
- A real KPI driver Somebody who can understand and help to drive the day-to-day KPI’s and ensure that the store is delivering on targets set by the management team. This could include occupancy, merchandise or a whole host of other targets, all put in place to drive you and the business forward.
- A hands on approach is key for this role Each store is responsible for their own cleaning, whether it be the office, bathrooms or vacant units, we are looking for somebody who has the upmost pride in where they work and want to show it off at all times.
- Assisting the store management team with inventory control. From boxes to bubble-wrap, you will be responsible for making sure that your inventory and display are always accurate and presentable.
- Maintaining a safe and healthy work environment by following procedures and complying with legal regulations. From move-ins to move-outs and everything in-between, our customers and team deserve the best workplace standards and we need all team members to help to ensure this happens.
- Given that this is a customer facing business, you will be required to work a variety of shift patterns, including, mornings, evenings, weekends and some holidays.

**Let’s talk about you**
- Somebody who is enthusiastic and has a true passion for learning
- Exceptional and above standard customer service skills, with the ability to connect with customers of varying backgrounds and needs.
- Somebody who works well with others and has a real team player mentality.
- An extremely process oriented mindset, while having the ability to get your hands dirty when need be.
- A problem solver who can manage a variety of problems and ask for help whenever necessary.
- Confidentiality is key. You must understand the importance of handling sensitive customer information such as addresses and customer credit card information and that you are responsible for the strictest GDPR standards, ensuring all information is kept safe and secure.
- Communicate with many different stakeholders, e.g., customers, store managers, team members, neighbours, back-office team members and more.

**What we offer**
- A great opportunity to help build something you are proud of. We are growing steadily, which means that the opportunities at Cinch Self-Storage are abundant.
- A transparent company culture with flat hierarchies and long-term support to help you go further with us.
- An awesome team spirit and an exciting workplace with a dynamic and friendly environment.
- A generous discount on storage.
- Discounts on all merchandise.
- A special birthday surprise on your birthday.
- A great pension scheme.
- Social events throughout the year.
- Free on-site parking.

This job description is not exhaustive. We would expect individuals to be flexible and to adapt. Self-storage and sales experience is not required, but certainly is a plus.
- Cinch Self-Storage is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all team members._

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Brentwood: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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