Family Gateway Contact Officers

2 months ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen within the Housing and Communities Directorate for a Family Gateway Contact Officer at the Cardiff Family Advice and Support Service.

This service is fundamental to delivering the Councils ‘no wrong door’ approach to ensuring that children, young people and their families are provided with the right support at the right time. By providing help at the lowest level of intervention, this new service aims to reduce the number of families requiring remedial intervention, ensuring that all families can achieve their very best outcomes.

**About the job**

**What We Are Looking For From You**
Applications are welcome from those with the ability to empathise, as well as excellent interpersonal, listening and communication skills to effectively build rapport and give accurate advice. The post holder will be responsible for dealing promptly and appropriately with enquiries, identifying and where possible, meeting people’s needs at the earliest point. The right individual will be able to recognise whether there are any safeguarding concerns and be able to consult and liaise with Social Workers and with other professionals/partner agencies, as required.

The applicate will need to be familiar with using process maps providing efficient referrals to be made with our referral partners.

An in-depth and current knowledge of services that support families, ability to work across administration systems and a sound working knowledge of Microsoft software will compliment your ability to prioritise workloads.

**Additional information**
For further information or an informal conversation about this post, please contact Jade Miles 07585211078 or Laura Perriam 07870484726, Family Gateway Team Leaders.

1 permanent full-time contract available. Welsh speaker essential. 37 hours per week.

The successful applicant(s) should be able to communicate effectively in Welsh to Level 5 - Proficiency.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO02987



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