Customer Delivery Specialist
2 weeks ago
Customer Delivery Specialist
**Job Req ID**:12152**Posting Date**:28-Feb-2023**Function**:BT contact centres**Location**:1 Braham Street, London, United Kingdom**Salary**:26,500.00**The Role**
- The role is broad in terms of the breadth of International deliveries that it is designed to cover: End to end ownership / responsibility of all aspects of the delivery cycle, including handover. Responsibility for creating the environment for teams to succeed (i.e. removing internal barriers, ensuring customer dependencies are met etc
- This role can be based in Dial House Manchester, The Plaza Liverpool, or One Braham London.
**Wondering what’s in it for you?**
- Being part of the BT family brings a huge number of benefits including the below:
- Competitive salary of £26,500
- 22 days annual leave (not including bank holidays)
- Training and development opportunities
- Share option and pension scheme programmes
- Flexible benefits to fit around you
**You'll have the following responsibilities**
- Proactively manage deliveries for BT Enterprise
- Directly engage with customers in leadership roles (i.e. IT Manager, Programme Manager etc.
- Undertake provision activities for all relevant products within the agreed timescales
- Proactively monitor target delivery dates for all orders.
- Escalate as necessary with internal and external suppliers to achieve delivery, including managing and resolving Global escalations.
- Understand the structures and responsibilities relating to ordering and implementing services for new services being launched, gain an understanding of the changes to processes and participate in operational readiness
- Act as single point of contact for dedicated contracts including support of transition activities and regular service reviews, including the wider teams.
- Take personal ownership and resolve all customer and internal queries including resolution of all escalations at first point of contact.
- Manage all orders via relevant systems.
**What we are looking for**
- Experience in Service Deliver and Customer Service
- Experience of delivering a broad range of IT and network technology.
- Working with customers in leadership roles (i.e. IT Manager, Programme Manager etc.).
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