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Inbound Sales Advisor

4 weeks ago

Sheffield, United Kingdom CC33 FS Ltd Full time

Working on behalf of a **UK based broadband provider**, you will be **handling inbound calls from both potential and existing customers.** The aim of your call will be to convert those calls and enquiries into sales and **get the customer set up on a suitable broadband package.** You will be responsible for performing **effective needs analysis to ensure the best package** is set up for the customer as well as discuss the various prices and offers available and making the customer aware of all the terms and conditions with the contract by reading through scripting and adhering to quality and compliance regulations.

There may also be an element of **outbound calling** involved in the role at the client’s request. This will be to **contact warm leads of customers who have previously enquired online or via phone**. This is only required when the client has a sufficient amount of data to provide.

As an inbound sales advisor you will need to be confident when speaking to customers and deliver outstanding customer service experience whilst processing sales. You will also be responsible for redirecting callers to the correct department should the customer have a non-sales-related query.

**Salary & Bonus**:
This role has a basic salary of **£19,760** per annum.

We also offer an competitive commission scheme, which means you could take home an OTE of _**£25,000**_

We have recently introduced our ‘Loyalty Pay Scale’ scheme, which will see your annual salary increase every year of your tenure up to _£22,000 _basic salary per annum.

**Shifts**:
You will be contracted at _**40**_ hours per week on a set rota basis:
Monday to Friday - Between the hours of 9am & 7pm

Saturday - 9am till 6pm _(1 in 3 weekends)_

Sunday - 10am till 4pm _(1 in 3 weekends)_
- (If you are working on a weekend, you will be given days off during the week)_

**Start Date**:Monday 27th February

**Location**:
You will be based at our offices located on _**Ecclesall Road, Sheffield**_ **(S11)**. Our offices are a short walk from the city-centre with excellent transport links from surrounding areas.

**Why choose CC33?**
- 1 week comprehensive training period
- Incentives throughout the campaign (Food & drink, technology, additional holiday days and much more)
- Our brand new ‘Loyalty Pay Scale’ which will see your basic salary uplifted every year of your tenure _(up to £22,000 / 3 years) + _an additional holiday day
- Our academy and glide path will give you the tools and support you need to be successful within the role
- Weekly coaching sessions with your team leader
- Free gym & swim package _(Available at select venues around Sheffield)_
- Discounted Sky TV package
- Free Mobile SIM contract
- Free Breakfast club
- Access to an employee assistance programme
- Friends & family referral scheme
- Company events
- Lively & vibrant atmosphere

**What are we looking for?**
- Self-motivated and driven to achieve challenging sales targets
- A strong level of reading and spoken English, due to level of scripture required to be performed within the role.
- A confident individual
- The ability to hold conversation will people of all ages and backgrounds and can easily build rapport with customers
- Sales experience is preferred but not essential
- Transferable skills from previous employment (retail, hospitality, contact centre)
- You must be able to deliver a top quality customer service and ensure the best outcome for the customer
- The ability to handle rejection and remain resilient throughout the day.

**CC33 People Promises**

Our People Promises are the foundation of all our interactions with colleagues, customers, and clients.
- What we achieve together, is what we are most proud of
- We trust each other, and we own it
- Thank yous are easy when we support each other
- We listen and always do the right thing
- We are always clear why
- **Our learning and growth comes from working better together as a supportive team, enhanced by our diverse backgrounds and perspectives. Our diversity helps deliver the best possible outcomes for our people, our clients, and our business. We are committed to diverse representation at all levels of our organisation**_

**Job Types**: Full-time, Permanent

**Salary**: £19,760.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Gym membership
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: UPBBSA
Expected start date: 06/03/2023

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