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Product Specialist

3 months ago

Chilworth Nursling and Rownhams, United Kingdom Zenergi Full time

**Vacancy Title**:Product Specialist - Water

**Vacancy Location**:Office Based - Chilworth, Bradford on Avon, Gloucester, Chorley, Linlithgow, Dudley and Colchester

**Engagement Type**:Permanent, Full Time

**About Us - ****

Zenergi is an award-winning energy consultancy in the UK, delivering a range of services to over 4,000 customers, including energy procurement, contract management, and energy and carbon reduction solutions. At Zenergi we strive to provide excellence in all areas of service to our customers, colleagues and suppliers based on being professional, efficient, conscientious and progressive at all times. Communications through all levels is the key to our success and we pride ourselves on our exceptional quality of service.

**Every member of the team is one of the Zenergi family and we strongly believe in supporting them to become the best they can during their Zenergi journey. We are committed to providing a positive environment where people can grow and develop both professionally and personally.**:
**Position**:
**Your New Role**

Are you a water market specialist looking for your next role? Are you a proactive industry expert? We are seeking an accomplished individual to act as a water specialist for our water offering.

Reporting into the Group Product Owner, you will be responsible for keeping abreast of industry changes and their impact to group. Maintain a knowledge with relevant stakeholders and interacting with customers for complex product support.

You will delight customers by informing service requirements for our water offering across customer sectors, developing effective supplier relationships, and delivering competitive and accurate pricing for the group.

**Key Responsibilities**:

- You will support product & pricing coverage for the group at all times
- Ensure all processes relating to the water product are followed and available to the teams utilising them
- You will act as a specialist for the group, that can be accessed by internal and (at times) external customers where relevant
- Support maintenance of a knowledge base for use by the group, and provide proactive thought leadership and product insights through regular ‘did you know’ updates
- Feed into and help develop growth through marketing campaigns and ongoing product/service development
- Act as a complex query escalation point, liaising with suppliers, customers & internal functions as necessary
- Support new business activity to facilitate new wins (presentation, visits, calls or tender information)
- Support renewal activity to facilitate customer retention or cross-sell opportunities
- Liaise with suppliers to obtain pricing, where required, on any tendering issues which may arise for our customers, ensuring any obstacles or challenges are communicated to them to escalated where necessary;
- Support effective and commercially beneficial relationships with suppliers, maintaining a close network in conjunction with the product owner
- Support adherence to processes relating to the water product are documented and available to the teams utilising them
- Resolve queries within the remit of your expertise and competence, escalating or referring to a colleague or line manager where appropriate;
- Feed in water product owner to help ensure cohesive and transparent working practices remain ‘fit for purpose’ following industry or other change

**Requirements**:
**Essential Criteria**:

- Minimum 2 years’ experience within the de-regulated water markets (Scotland or England)
- Strong numeracy skills
- Advanced MS Excel skills with extensive practical experience

**Other information**:
**Benefits**:

- Pension scheme current minimum contributions are 4% Employer 5% Employee
- 23 days holiday - Increasing 25 days after 5 years’ service
- Employee Benefit Trust
- EV salary sacrifice
- Yearly Company events
- Zen points
- Benefits pot
- Zen Academy: A bespoke training programme open to everyone who wishes to develop themselves, have a look here for more details : Zen-Academy-Artwork_Print-Ready-Without-Bleed.pdf (zenergi.co.uk)
- Zenergi is proud to be an equal opportunities employer and is committed to meeting responsibilities under the Equality Act (2010). We believe that diversity, equality and inclusion are crucial components of a successful and thriving workplace. We are committed to ensuring that our recruitment process is fair, transparent and free from bias. We understand that individuals may require adjustments to be made at any stage in the recruitment process, please do let us know if you have any requirements._