Software Technical Helpdesk Support Associate Iii

2 weeks ago

Preston, United Kingdom Xerox Full time

City- Preston- State/Province- Lancashire- Country- United Kingdom- Department- Technical Customer Services- Date- Monday, June 19, 2023- Working time- Full-time- Ref#- 20030343- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Associate**Description & Requirement**:
**About Xerox Holdings Corporation**- Job Summary- Responsible for troubleshooting hardware, software, and network operating problems over the phone. Drive/own the governance to support driving the digitisation of forms, applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.Purpose- Builds knowledge of the organization, processes and customers
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
- Receives a moderate level of guidance and direction
- Moderate decision making authority guided by policies, procedures, and business operations protocol
- Main Responsibilities- May perform one or more of the following:

- All other duties as assigned
- Issue Management- Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems- Receives and prioritizes issues and forwards using appropriate escalation procedures- Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel- Service & Product Ownership- Applies understanding and knowledge of information systems products and services to assist users- Coordinates referrals to appropriate technical, professional, or service personnel- Provides functional or task leadership- Coordinates special projects and system upgrades- Client management- Drive/own the associated governance to support driving the digitisation of forms across a number of Business Groups- Scope
- Pricing & timetable using the t-shirt model
- Briefs customers and/or management on the status of resolution efforts- Recommends system or process improvements, including procedures, training, and enhanced documentationTransition planning- Development target and schedule- Ensuring alignment & monitoring progress with Business Group and Xerox resources- Communications planning for approver and end usersUnderpinning the above will be
- **Service Management** - includes:
- delivery of business intelligence to EITS and the relevant Business Group
- o progress reporting of development & test activities- o service reporting against KPIs- financial management (cost management & invoicing)
- review of t-shirt sizing
- change management
- risk management
- Job Requirements- 3 years of IT-related experience
- Experience installing and maintaining print drivers
- Experience with print queue management and servers
- Experience with general printers and multifunction printers
- Must have good communication skills
- ** Must be able to obtain a full security clearance**
- Nice to Have- Xerox Device Management
- YSoft SafeQ6 Knowledge
- Powershell

LI-AP1

  • Property and Facilities Helpdesk Advisor

    2 days ago

    Preston, United Kingdom The Ardonagh Group Full time

    **Property and Facilities Helpdesk Advisor - Preston - ARDJH886001** **Purpose of the Role** Based in Preston, Lancashire, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and...

  • Software Support Assistant

    2 days ago

    Preston, United Kingdom JP Recruitment Agency LTD Full time

    **2 WEEK FIXED TERM CONTRACT!!!** **Software Support Assistant** I am looking for 3 software assistants to help on a 2 week specific project within the NHS Due to a new contract all staff will be issued with new work equipment and we need experienced and confident staff to assist them with this transition. You will be assisting with the distribution of...

  • Software Support Engineer

    1 week ago

    Preston, Lancashire, United Kingdom KeTech Full time

    KeTech is looking for enthusiastic software support engineers to join the expanding team of engineers. As a KeTech Software Support Engineer, you’ll work within a small team supporting cutting edge information systems for the rail industry. At KeTech, we believe that the best products are made by long-lived teams who enjoy working together, who have a...

  • Software Engineer

    Found in: Talent UK 2A C2 - 5 days ago

    Preston, United Kingdom Matchtech Full time

    This is an exciting opportunity for a Software Engineer to join the Future Systems MIDAS Team. Working in this role the successful applicant will support the design, and development of the MIDAS Mission Management system for the next generation of military platforms across Air, Land and Sea.This will entail working within an Agile framework and utilising...

  • Technical Manager

    2 weeks ago

    Preston, United Kingdom TRS (Technical Recruitment Solutions) Full time

    Technical Manager Bamber Bridge (Lancs) £50,000 + benefits Are you an experienced technical or product specialist with a manufacturing background? Looking for the next step up, to a more strategic and influential role? This job will tick those boxes and more besides. I’m working for a well-known heat pump distributor that has a solid customer base,...

  • Technical Manager

    Found in: Whatjobs ES C2 - 1 week ago

    Preston, United Kingdom TRS (Technical Recruitment Solutions) Full time

    Technical ManagerBamber Bridge (Lancs)£50,000 + benefitsAre you an experienced technical or product specialist with a manufacturing background? Looking for the next step up, to a more strategic and influential role?This job will tick those boxes and more besides.I’m working for a well-known heat pump distributor that has a solid customer base, rapid...

  • Software Engineer

    Found in: Whatjobs ES C2 - 6 days ago

    Preston, United Kingdom Matchtech Full time

    This is an exciting opportunity for a Software Engineer to join the Future Systems MIDAS Team. Working in this role the successful applicant will support the design, and development of the MIDAS Mission Management system for the next generation of military platforms across Air, Land and Sea.This will entail working within an Agile framework and utilising...

  • Estates Administrator

    Found in: Talent UK C2 - 3 weeks ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Job overview The North West Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team.This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service.Applicants will need to be able to work in a fast paced environment, able to show...

  • Estates Administrator

    Found in: Talent UK C2 - 2 weeks ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Job summary The North West Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team. This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service. Applicants will need to be able to work in a fast paced environment, able to...

  • ICT Software Support Engineer

    1 week ago

    Preston, Lancashire, United Kingdom KeTech Full time

    KeTech is looking for enthusiastic software support engineers to join the expanding team of engineers. As a KeTech Software Support Engineer, you’ll work within a small team supporting cutting edge information systems for the rail industry. The role of the Software Support Engineer exists to work with the Software team to maintain and provide technical...

  • Technical Support Officer

    3 days ago

    Preston, United Kingdom Lancashire County Council Full time

    Salary £24,054 - £27,852 per annum | Permanent, Full time, 37 hours per week | County Hall, Preston Designing, managing, and maintaining traffic signals installations, traffic counts installations, vehicle activated sign installations and overheight detection installations throughout the county the Urban Traffic Management and Control Service is a key...

  • Business/technical Support

    5 days ago

    Preston, United Kingdom Lancashire County Council Full time

    Salary £24,054 - £27,852 per annum | Full Time, Permanent | 37 hours per week | Preston **Technical Support** Health Protection Service Are you interested in becoming part of a dynamic and hardworking team? We have an exciting opportunity for a technical support to work within the Health Protection Service The post holder will work in a small team...

  • Ict Technical Support Officer

    1 day ago

    Preston, United Kingdom Lancashire County Council Full time

    Salary £24,054 - £27,852 per annum Pro Rata | Permanent, Full Time, 37 hours per week | Digital Service Centre & EOC | A Technical Support Officer vacancy has arisen with LCC's Digital Services - Education Operations Centre (EOC). The primary function of EOC is to provide 1st and 2nd line telephone, remote and on-site support services to schools across...

  • Payroll Technical Specialist

    3 days ago

    Preston, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 12-03-23 until 14-05-23 with a possible extension. The primary purpose of the role is to control and develop the payroll systems, running processes and all related technical processes to provide a high quality, accurate and timely function for a range of clients and in accordance with their statutory, legislative and contractual...

  • Technical Manager

    3 weeks ago

    Preston, Lancashire, United Kingdom TRS (Technical Recruitment Solutions) Full time

    Technical Manager Bamber Bridge (Lancs)£50,000 + benefits Are you an experienced technical or product specialist with a manufacturing background? Looking for the next step up, to a more strategic and influential role? This job will tick those boxes and more besides. I'm working for a well-known heat pump distributor that has a solid customer base,...

  • Technical Support Engineer

    Found in: Talent UK 2A C2 - 1 week ago

    Preston, United Kingdom Principle Full time

    The role: Technical Support (Linux / cPanel / Hosting)Business: Web HostingContract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsiteSalary: £28k to £32k basic + benefitsLocation: Near to Preston, LancashirePlease note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance of Preston,...

  • Technical Support Engineer

    Found in: Whatjobs ES C2 - 4 days ago

    Preston, United Kingdom Principle Full time

    The role: Technical Support (Linux / cPanel / Hosting) Business: Web Hosting Contract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsite Salary: £28k to £31k basic + benefits Location: Near to Preston, Lancashire Please note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance...

  • Technical Support Engineer

    Found in: Talent UK 2A C2 - 5 days ago

    Preston, United Kingdom Principle Full time

    The role: Technical Support (Linux / cPanel / Hosting)Business: Web HostingContract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsiteSalary: £28k to £31k basic + benefitsLocation: Near to Preston, LancashirePlease note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance of Preston,...

  • Technical Support Engineer

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Preston, United Kingdom Principle Full time

    The role: Technical Support (Linux / cPanel / Hosting)Business: Web HostingContract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsiteSalary: £28k to £31k basic + benefitsLocation: Near to Preston, LancashirePlease note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance of Preston,...

  • Technical Support Engineer

    Found in: Appcast UK C C2 - 3 days ago

    Preston, United Kingdom Principle Full time

    The role: Technical Support (Linux / cPanel / Hosting)Business: Web HostingContract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsiteSalary: £28k to £31k basic + benefitsLocation: Near to Preston, LancashirePlease note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance of Preston,...