Ict Technical Support Officer
2 weeks ago
Salary £24,054 - £27,852 per annum Pro Rata | Permanent, Full Time, 37 hours per week | Digital Service Centre & EOC |
A Technical Support Officer vacancy has arisen with LCC's Digital Services - Education Operations Centre (EOC).
The primary function of EOC is to provide 1st and 2nd line telephone, remote and on-site support services to schools across Lancashire. Onsite support ranges from weekly to half termly visits of either 3 or 6 hours.
The department also assists Education Design & Implement (D&I) with projects and installations.
We are looking for a person who can represent LCC Digital Services and use their experience and knowledge to help schools continue to be at the forefront of Digital Learning. They will need to support the ever-growing need for IT within education.
This permanent position is well suited to an individual who is looking to advance their career in IT within the Education sector and wants to be part of a forward thinking, thriving and supportive organisation
Previous exposure to the education sector would be advantageous.
Applicants must demonstrate the flexibility to work efficiently in a busy and fast-moving environment, attention to detail and the ability to work to deadlines.
Experience in the following technologies would be an advantage although further training is available:
- Microsoft Desktop Operating Systems
- Hyper-V configuration and troubleshooting
- Wired and wireless networks configuration and troubleshooting
- Microsoft Office 365, Azure and Exchange Online
- Security and information management
- Active Directory & Group Policy
- SCCM/MDT/WDS
- Creation of images and task sequences
- Application deployment
- Backup/Restore
- Internet filtering
- Safeguarding Reporting
- Advanced Troubleshooting
- Server and client OS
- Physical and virtual servers
- Hardware
- Software
- Excellent communicator
- Ability to work as part of a team
**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.**
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
**Job Description & Person Specification
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