Software Support Engineer
3 weeks ago
KeTech is looking for enthusiastic software support engineers to join the expanding team of engineers.
As a KeTech Software Support Engineer, you’ll work within a small team supporting cutting edge information systems for the rail industry.
At KeTech, we believe that the best products are made by long-lived teams who enjoy working together, who have a clear mission and the freedom to make their own decisions. In return we ask that teams understand their user needs, are open and honest and drive our products to be simple and robust.
The Role :
The role of the Software Support Engineer exists to work with the Software team to maintain and provide technical support to Customers who are using KeTech systems and to develop software tools for use in house.
- You will develop and document software maintenance and support procedures / tools.
- Manage support calls.
- Log and Track support calls in the designated system.
- Prioritise and escalate jobs as required to ensure customer satisfaction.
- Provide software solutions to resolve any system faults.
- Identify trends in any faults and be instrumental in developing solutions.
- Identifying and fixing software bugs.
Hours :Shifts Monday to Friday
On-Call support 1 weekend out of 3
What makes you a KeTech software support engineer?
- Outstanding skills in an object-oriented language, such as C++, C# and Java (we primarily develop in C#)
- A bias toward simplicity and maintainability in the code you write and the products you build
- Quality is important to you. You believe in testing and the importance of peer code review
- You thrive in a highly collaborative team of software engineers
- You are enthusiastic about engaging with customers as necessary to create a great product / service
- You have knowledge of structured design principles
Apply:
If you have any questions about the role or would like to know more, get in touch with Jessica Wilson
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