Technical Support Engineer

4 weeks ago

Preston Lancashire, United Kingdom Principle HR Ltd Full time
Technical Support Engineer - Linux/cPanel/Hosting

This range is provided by Principle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Principle

Experienced Senior Recruiter with Principle HR | 20+ years in Tech, IT & Digital Recruitment

** Please note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire AND Manchester. Relocation is NOT an option - please understand this before you apply **

  • The role: Technical Support (Linux / cPanel / Hosting)
  • Business: Web Hosting
  • Contract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsite
  • Salary: £28k to £31k basic + benefits
  • Location: Near to Preston, Lancashire

** Candidates requiring relocation / visa sponsorship CANNOT be considered **

Snapshot of the role:

  • Assisting clients with level 1 & 2 support requests via email/help desk, telephone in relation to services provided.
  • Assessing and responding to alerts from our internal monitoring system.
  • Troubleshooting client or server issues, log file analysis, etc.
  • Guiding and advising clients on how to independently accomplish requested tasks.
  • Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.

Required Skills:

  • Experience of working in a root Linux environment via command line.
  • Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
  • Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
  • Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management
  • Experience of cPanel software at a root/command line level.
  • Knowledge of TCP/IP, networking, etc.

The next step:

Apply today with CV or LinkedIn profile for immediate review. All communications will be treated in the strictest of confidence by Dan at Principle.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting, Technology, Information and Media, and IT System Training and Support

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