Patient Experience Administrative Assistant

3 weeks ago


Rotherham, United Kingdom The Rotherham NHS Foundation Trust Full time

An exciting opportunity has arisen for someone with a passion for ensuring that the best quality health services are provided for the patients of Rotherham Hospital. If you are proactive, willing to be the first contact for resolving concerns and complaints and you want to be part of a service here to help, this position could be for you.

The role is an interesting and diverse position that involves contact with patients, carers, relatives, staff and professionals at all levels involved in the Complaints process. You must be able to deal with others in an efficient yet sensitive and sympathetic manner whilst ensuring accurate information on all aspects of the services the Trust provides, including how to raise a concern or make a formal complaint in line with Trust procedure.

As part of the Chief Nurse Directorate you will be able to influence and improve peoples experience of our services. The Patient Experience Team are committed to openness and candour. We care about our patients, relatives and carers experiences and believe in improving quality and safety through learning and change.


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