Hub Customer Service/sales Advisor

6 months ago

Manchester, United Kingdom Spire Healthcare Full time

**Private Patient Sales Advisor | Manchester | Didsbury | Full time | Permanent | £22,500 per annum + Bonus**

Spire Manchester is currently looking to recruit for a Private Patient/Customer Service Sales Advisor to join our fantastic team on a permanent basis

Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.
- The primary responsibility of the Private Patient Advisor is to communicate effectively, positively and professionally with customers in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare. _
- The position is based solely at Manchester but you will be expected to take calls and deal with enquiries for our Hub hospitals consisting Manchester, Regency and Cheshire. _

**Duties and responsibilities**
- Contribute to the running of a busy sales office working as a team to successful deliver Spire Healthcare’s business development objectives
- Dealing with 'self-pay' patients, you will provide an overview of pricing options, and play a key role in ensuring that patients are supported with information from their initial inquiries through to consultations and medical procedures
- This role would suit anyone who possesses excellent interpersonal skills and enjoys working in a methodical and organised environment

**Who we're looking for**
- Experience in a customer service or sales administration role, handling a large number of customer enquiries and meeting sales targets
- Numeracy with the ability to calculate procedure prices
- Effective IT skills and knowledge.
- Adept at handling various calls on a daily basis
- Excellent verbal and written communication skills

**Working Hours**:

- Monday to Friday between 8 am and 6 pm. 1 Saturday morning will be required in every 2 months. _

**Contract Type**:

- Permanent, Full-time _

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free DBS
- Free Car park
- Private medical insurance
- Life assurance

**Our Values**
- We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Manchester Hospital moved to our brand new site in 2017 and has recently been awarded a CQC outstanding rating, it also was a finalist for a LaingBuisson award in the best private hospital category in 2019. It offers a range of specialist treatments including specialist paediatric care and care for patients requiring critical care. Since opening, it has established outreach clinics in Wilmslow, Cheshire so patients can be seen close to home and has recently opened the ‘OrthTeam Centre.’ The hospital treats patients from throughout the North West, as well as international patients who require specialised care.

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