Ict Support Technician

2 days ago


Fareham, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

**Position: ICT Support Technician**

**Salary: £28K - £32K**

**Location: Fareham**

**Benefits: 25 days holiday, Private healthcare, Professional development**

**Our client has a great opportunity available and is looking for an ICT Support Technician to join their team. The company is expanding globally andhas schools within Europe, America and Asia catering to the educational needs and support.**

**The role of ICT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.**

**The Support Technician will liaise with Head Office and School staff, the ICT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all ICT support and service requests.**

**Responsibilities**:

- Provide 2nd and 3rd line support to UK staff, schools staff and students
- Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
- Respond to and resolve ICT faults and requests through onsite visits and remote support tools to agreed service levels.
- Install and configure approved computer hardware and licenced software, following agreed policies and procedures.
- Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
- Manage staff and student user accounts following agreed policies and procedures.
- Monitor and maintain server back-ups to ensure system and user data is protected and secure.
- Monitor ICT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools ICT Manager
- Excellent interpersonal skills and effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues
- Self-motivation, effective time management and the ability to work unsupervised.
- Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues.
- Demonstrable methodical problem solving, excellent analytical skills and creative thinking.
- Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues.
- Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements.
- Effective engagement with IT service partners and 3rd parties
- To comply with safeguarding policies, procedures, and code of conduct
- To engage in safeguarding training when required

**Technical Skills**:

- Windows Server 2012/2016, Windows 10
- Active Directory support
- Office365
- Microsoft Office 2013/2016 suites
- LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP.
- net and SOLUS3 support
- Mobile device support including Apple, Windows, and Android tablets
- AV and interactive boards and screens, Shared printing solutions
- Desktop/Server Hardware support and troubleshooting

**Experience**:

- Experience of working successfully from a home/remote location.
- Experience of working in a Service Desk environment (2nd or 3rd line support role)
- Experience of working in the education or similar sector is preferable.
- ITIL preferred but not essential.
- A clean UK driving license.

**Benefits**:

- Competitive salary
- Contributory pension scheme
- Private healthcare
- Life assurance
- School fee discount
- Professional development
- 25 days holiday

**INDIT**

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.



  • Fareham, United Kingdom Human Capital Ventures Full time

    Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contractwins and a number of new build school projects in the pipeline they are looking to hire a Senior...


  • Fareham, United Kingdom Spectrum IT Recruitment Full time

    **1st Line Support Technician - Up to £25,000 - Fareham - Excellent Progression Opportunities** We have an open vacancy for a **1st Line Support Technician** at one of our largest clients, and one of the **UK's biggest cloud solutions provider**, winning multiple awards annually. The **Microsoft Gold Partner** is looking for an ambitious and driven...


  • Fareham, Hampshire, United Kingdom Supply Desk Full time

    We are seeking a skilled Business and ICT Teacher to join our team at Supply Desk Limited. As a highly motivated educator, you will play a vital role in delivering high-quality education to our students.**Job Overview:**In this role, you will be responsible for teaching Business Studies and ICT to students aged 11-16 years old. You will promote the effective...


  • Fareham, United Kingdom Supply Desk Full time

    Job Title: ICT and Business Studies Location: Fareham, UK Contract Duration: January 2025- July 2025 Employment Type: Temporary/Contract Pay: £130 - £230 per day We are seeking a passionate and dynamic Business and ICT Teacher to join our school in Fareham. This is an exciting opportunity for an individual who is committed to delivering high-quality...


  • Fareham, United Kingdom Supply Desk Full time

    Job Title: ICT and Business Studies Location: Fareham, UK Contract Duration: January 2025- July 2025 Employment Type: Temporary/Contract Pay: £130 - £230 per day We are seeking a passionate and dynamic Business and ICT Teacher to join our school in Fareham. This is an exciting opportunity for an individual who is committed to delivering high-quality...


  • Fareham, United Kingdom Supply Desk Full time

    Job Title: ICT and Business Studies Location: Fareham, UK Contract Duration: January 2025- July 2025 Employment Type: Temporary/Contract Pay: £130 - £230 per day We are seeking a passionate and dynamic Business and ICT Teacher to join our school in Fareham.This is an exciting opportunity for an individual who is committed to delivering high-quality...


  • Fareham, United Kingdom CV-Library Full time

    Job Title: ICT and Business Studies Location: Fareham, UK Contract Duration: January 2025- July 2025 Employment Type: Temporary/Contract Pay: £130 - £230 per day We are seeking a passionate and dynamic Business and ICT Teacher to join our school in Fareham. This is an exciting opportunity for an individual who is committed to delivering...


  • Fareham, United Kingdom FarehamBC Full time

    **About The Role**: Are you tech-savvy and eager to kickstart your career in the exciting world of IT support? We're looking for an enthusiastic individual to join our team as ICT User Support Assistant. This role offers a fantastic opportunity to gain hands-on experience in a dynamic environment while providing essential support to our team and clients. -...

  • Ict Coordinator

    6 months ago


    Fareham, United Kingdom Southern Health NHS Foundation Trust Full time

    **Job Summary** We are looking for a friendly, enthusiastic and motivated person who enjoys working as part of a team. It is an opportunity to join the Integrated Care Team as the Integrated Care Team Coordinator. You must have excellent communication and IT skills commensurate with this role. The position is based at Unit A6 Alpha Court, Segensworth Road,...


  • Fareham, Hampshire, United Kingdom Elbit Systems UK Limited Full time

    Role Overview: We are seeking a Simulation Support Technician to join our team at Elbit Systems UK Limited. As a Simulation Support Technician, you will be responsible for delivering flexible support for maritime warfare training activities, collaborating with instructors, and ensuring system performance.Responsibilities:Assist in the creation of realistic...


  • Fareham, United Kingdom CV-Library Full time

    JOB TITLE: AEROSPACE WORKSHOP TECHNICIAN LOCATION: FAREHAM/OFF SITE LOCATIONS PACKAGE: COMPETITIVE SALARY + BENEFITS ROLE TYPE: FULL TIME The Company:A globally respected specialist, my client delivers design, manufacture, installation, repair and servicing of refrigeration and air-conditioning equipment. With over a century of development in these...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment (South) Ltd Full time

    We are recruiting for a skilled Network Support Technician to join our team in Fareham, Hampshire. The successful candidate will have prior experience in an IT support environment and commercial experience of supporting networking and server requests.The role involves providing technical support to customers related to core IT networking and telco products....

  • Support Technician

    2 weeks ago


    Fareham, Hampshire, United Kingdom Silver Lining Full time

    About the Role:We are seeking a highly skilled Support Technician to join our team at Silver Lining. As a Support Technician - Networking and Telephony, you will be responsible for providing technical support and maintenance for our infrastructure, networking, and telephony equipment.Your primary duties will include troubleshooting and resolving technical...


  • Fareham, Hampshire, United Kingdom Getting In Limited Full time

    About the Role:As a Vehicle Support Technician with Getting In Limited, you will be responsible for providing top-notch customer support, managing inventory levels, and processing sales orders efficiently. Your primary goal will be to ensure seamless customer experiences while maintaining accuracy and attention to detail.This role offers unparalleled growth...


  • Fareham, Hampshire, United Kingdom TELSTRA Associates Full time

    Job OverviewWe are seeking a skilled and experienced Desktop Support Technician to join our team in Hampshire. As a key member of our IT department, you will be responsible for providing technical support and guidance to our customers.Key Responsibilities:Documenting customers' setup and services and providing assistance to other members of the department as...

  • LCV Technician

    3 weeks ago


    Fareham, United Kingdom CV-Library Full time

    Position: LCV Technician Salary: £45,000 - £60,000 Location: Portsmouth Rota: Monday to Friday Are you a skilled LCV Technician looking for an exciting new opportunity? Join our dynamic team as an LCV Technician. We are seeking an experienced LCV Technician with a strong background in heavy goods vehicle maintenance and repair. LCV...

  • Met Technician

    2 weeks ago


    Fareham, United Kingdom Perfect Placement Full time

    MET Technician / MET Fitter Competitive salary of up to £40,000 (negotiable depending on experience).Bonus of £4,500 annually.Opportunity for time saved bonuses.Occasional team lunches and Christmas parties.Supportive management structure.Company pension.Future development opportunities.Our Motor Trade Client is a independent accident repair business based...


  • Fareham, Hampshire, United Kingdom Supply Desk Full time

    Are you a dedicated educator with a passion for teaching Business Studies and ICT? We are seeking an experienced instructor to join our team at Supply Desk Limited.**Job Summary:**This is an exciting opportunity for a qualified teacher to deliver high-quality education in Business Studies and ICT across Key Stages 3, 4, and 5. You will promote the use of...


  • Fareham, Hampshire, United Kingdom TELSTRA Associates Full time

    We are seeking a talented IT professional for a Helpdesk Support Technician Role at Telstra Associates in Hampshire.This full-time office-based position involves resolving technical issues for IT and telecoms customers.Supporting customers with workstation, server, network, and telecoms system issues.Managing support requests and escalating complex issues to...

  • Mechanical Technician

    2 weeks ago


    Fareham, United Kingdom Matchtech Full time

    Join Our Team as a Mechanical Technician - FarehamWe're seeking 11 Mechanical Technicians to join our Aerospace client in Fareham on a long-term PAYE contract basis. These contracts are initially offered until December 2025, with likely extensions.This is a fantastic opportunity to work on exciting aerospace projects, developing and refining your skills in a...