Senior Ict Technician

4 days ago

Fareham, United Kingdom Human Capital Ventures Full time

Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contractwins and a number of new build school projects in the pipeline they are looking to hire a Senior ICT Technician.

As Senior Education ICT Technician you will join their Managed Services Department to provide 1st and 2nd Line telephone, remote and on-site support services to our client base. As a Senior Education ICT Technician, you will need to support the deliveryof technical services provide senior technical roles, and as well as maintain reliable IT services for managed service customers.

The Managed Services Department provides a complete outsourced IT Support solution for schools. This includes on-site technician support, an assigned Virtual Network Manager carrying out regular visits, remote support which includes monitoring, and accountmanagement. IT Strategy and Planning are also included in the solutions we provide.

**Responsibilities**
- Ensure Managed Service Schools’ infrastructure is operating smoothly
- Standardising school setups including Veeam, SCCM, Aruba, Password Policies etc.
- Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM)
- Assist in technical audit reviews for new clients and existing where required
- Provide technical assistance/information as requested in order to provide quotes for new equipment/projects
- Create and maintain documentation such as SoW, Disaster Recovery plans, etc.
- Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc.
- Monitor skill levels of onsite technicians
- Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job
- Oversee implementation of new software and hardware
- Liaise with 3rd party service or software providers
- Attend review meetings as required
- Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required
- Attend School Health and Safety, Safeguarding, and Security training and adhere to procedures and provide report anything that is cause for concern to the school contact and Service Manager
- Assist with general helpdesk role when required

**Skills and Experience**
- Experience in an educational environment
- Microsoft Desktop Operating Systems
- Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity
- Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy
- Microsoft Office 365, Azure, and Exchange
- Active Directory & Group Policy
- SCCM/MDT/WDS
- Backup/Restore such as Veeam B&R including cloud
- Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting and proxy authentication
- Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues

**Salary**:£30,000 - £35,000 per annum

**Benefits**:23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, annual bonus, paid overtime, paid training, and development, and more

**Term**:Full-Time, Permanent

**Location**:Fareham, Hampshire

Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.

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