Dental Receptionist

2 weeks ago


Middlesbrough, United Kingdom Westmount Dental Full time

Are you able to deliver excellent customer care?

Are you looking for better support, more development and better pay?

If so, Westmount Dental would like to hear from you

Westmount Dental want to be the leading dental provider in the Teesside area. And we are on the search for a full time receptionist who can help us get there.

The successful applicant will be based in our newly renovated modern six surgery practice in the heart of Middlesbrough, Acklam.

Westmount will also support your professional development by fully funding courses in customer services, mental health and Business administration.

Applicant must have:

- 2 years minimum customer service experience

Experience in health care would be ideal but not essential.
- Providing excellent customer service to patients
- Answering the telephone and dealing with patient enquiries in an efficient, positive and friendly manner
- Providing a 5-star service to patients as they enter and leave the practice for appointments
- Schedule patient appointments in accordance with practice policies and keep records of all appointments
- Fully managing the appointment diary for all clinical team members
- Collect and record patient payments on a daily and weekly basis
- Liaise with dental laboratories, suppliers and organisations and record laboratory work in and out of the practice
- Achieving practice goals such as plan membership sign ups and google reviews

Key benefits:

- A Competitive hourly rate of £11.45/hr
- Annual pay rises
- Fully funded courses in Customer Care and Business Administration
- Supportive working environment
- Never work your birthday again - paid holiday on your birthday.
- Additional holidays for each year with the business
- Bonus scheme
- Monthly practice treats and a monthly practice supermarket shop
- Team treatment discount

If this opportunity sounds interesting to you and you would like to learn more about the role then we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £11.45 per hour

**Benefits**:

- Additional leave
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- MIDDLESBROUGH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Expected start date: 02/01/2024


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