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Dental Receptionist
4 months ago
We are seeking a part-time Receptionist to join our dynamic and dedicated team in Middlesbrough.
With around 600 modern practices across the UK, each with its own friendly, experienced, and well-established practice team, our receptionists play a key part in our patients’ journey. We support more than 4 million patients each year to get access to the care they need **Starting as a receptionist with us offers so much potential to grow, with progression opportunities ranging from Dental Nursing or Practice Management.**
We offer a competitive package, where you will benefit from:
- Pay on offer is £10.50
- Industry-leading training and development; full induction and face to face customer service skills programme
- Access to our specialist online Academy for free and discounted courses
- Up to 25 days annual leave, plus bank holidays, with length of service
- Employee Assistance Programme, with confidential access to telephone support and counselling
- Healthcare cash plan and access to remote GP service
- Long service recognition scheme
**Receptionist Role and Responsibilities**
You will act as the first point of contact for our patients, delivering outstanding levels of customer service and maintaining a professional, courteous approach. Your role will include:
- Supporting patient choice and providing information about products, services, promotions, available finance options and oral health products
- Conducting regular system reviews to identify and action issues around debt, open courses, missed appointments
- Build and nurture great working relationships with your practice colleagues; creating a friendly and supportive work environment
- Using the appointment booking system and managing diaries; appointment reminders and courtesy calls
- Taking ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Accurately update and protect patient information including on the patient electronic database
- Always adhering to mydentist policies and procedures
- Caring and compassionate, with a flexible approach
- Passion for Dentistry
- Excellent interpersonal skills, including a professional and welcoming telephone manner
- Strong organisational skills in order to manage multiple tasks and timelines
- Able to build strong relationships with colleagues
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate computer-based systems
**Job Type**: Part-time
**Salary**: Up to £10.50 per hour
**Benefits**:
- Additional leave
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
