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Dental Receptionist

3 months ago

Middlesbrough, Middlesbrough, United Kingdom Westmount Dental Full time

Duties will include:

  • Operate the practice software (Dentally)
  • Answering the telephone and deal with patient enquiries in an efficient, positive and friendly manner
  • Receive patients and visitors in a prompt, friendly professional manner
  • Notify Clinicians of the patient's arrival
  • Schedule patient appointments in accordance with practice policies and keep records of all appointments.
  • Operate the practice recall system
  • Prepare day sheets for each Clinician
  • Collect and record patient payments and pursue any debts in accordance with the practice payments policy
  • Liaise with dental laboratories, suppliers and organisations and record laboratory work in and out of the practice
  • Deal with patient feedback in an appropriate manner and feed back to the practice manager about patient comments and complaints
  • Support the sales of dental sundries to patients and ensure patients are provided the patients advice on the appropriate sundries for the their dental health to successful sale
  • Manage the appointment book effectively to ensure targets are met
  • Keep the reception are clean, tidy and welcoming
  • Engage conversation with patients to ensure they feel at ease
  • Attend regular weekly reception meetings
  • Follow all policies in line with CQC requirements
  • Act confidentially
  • Speak up if things go wrong
  • Ensure the environment is safe

Westmount Benefits

  • Competitive hourly rate £12.02 an hour which is reviewed annually
  • Enhanced holidays for length of service
  • Never work your birthday again, we will give you the day off
  • A focus to staff wellbeing
  • Monthly treat fund
  • Ongoing career progression
  • Focus groups to voice your opinion we value your feedback

Working Pattern

35 HOURS PER WEEK OVER 4 DAYS (some flexibility required to cover annual leave)

  • Monday 8am5:30pm
  • Tuesday 8am 7pm
  • Wednesday 8am5:30pm


 Thursday
  • OFF
  • Friday 8am5pm

RECRUITMENT PROCESS

Job Types:
Full-time, Part-time

Pay:
£12.02 per hour

Expected hours:
No less than 35 per week

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Education:

  • GCSE or equivalent (required)

Work Location:
In person