Customer Account Administrator

7 months ago


Belfast, United Kingdom Equipment Management Solutions (EMS) Ltd Full time

**About us**

EMS Pallet Management

EMS is a specialist equipment management solutions provider to large manufacturing organisations globally; with offices in Belfast, Dublin, Halifax & Chicago. Operating mainly within the FMCG sector, EMS controls equipment pools that are used to distribute our customers’ products to market. Customers include Coca Cola, Britvic, Danone, Nivea and Johnson & Johnson. Pallets are the primary equipment type but other equipment such as totes, plastic baskets and trays are also managed. Due to exponential growth we are now looking for a talented Customer Account Administrator to join our Belfast office.

**Job Summary**

**Responsibilities and Duties**
- Gather reports from a variety of external sources
- Collate and enter these reports into a larger database
- The line by line reconciliation of customer invoices
- The line by line reconciliation of various reports
- The raising of queries to suppliers of customers and to the customers directly on non-reconcilable detail
- Ongoing analysis of the detail relating to customers and the identification of problems arising
- Manual entry of data into excel workbooks and online systems
- Creating reports and ensuring prompt responses to customer queries
- Creating flow diagrams which represents the activities of customers
- Communicating clearly and accurately with both customers and the suppliers of customers

**Qualifications and Skills**
- Advanced Excel Skill (including Macro writing) & analytical ability is a prerequisite
- Ability to work well under pressure
- Multi-tasking
- High attention to detail
- Strong written and oral communication skills
- Previous experience within a logístical environment is advantageous
- Previous experience in accounts or bookkeeping role is advantageous
- The ability to speak a European language would be beneficial

**Renumeration & Benefits**

**Salary**: £26,000.00-£28,000.00 per year
- Company pension scheme
- Be part of a dedicated team
- Training and development opportunities
- Hybrid working after successful completion of training

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- data analysis: 2 years (required)
- Account management: 2 years (required)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in Belfast

Reference ID: Belfast220623



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