Medical Receptionist

**We are looking to hire two part time roles or one 27 hour role.**

**Preference can be discussed at interview**

**Option 1 - 15 hours a week**

**Wednesday - 8am - 2pm**

**Friday - 8am - 6pm**

**Option 2- 21 hours a week**

**Wednesday - 8am - 2pm**

**Thursday - 12pm - 6pm**

**Friday - 8am - 6pm**

**Option 3 - 27 hours a week**

**Monday - 8am - 2pm**

**Wednesday - 8am - 2pm**

**Thursday - 12pm - 6pm**

**Friday - 8am - 6pm**

**Job summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Primary responsibilities**

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Read code data on to the EMIS system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested

**Secondary responsibilities**

In addition to the primary responsibilities, the medical receptionist may be requested to:

- Partake in audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Complete opening and closing procedures in accordance with the duty rota

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Can you detail what IT experience you have and what programs you have used

**Experience**:

- Receptionist: 2 years (preferred)

Work Location: In person

Expected start date: 12/06/2023