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Service Desk Lead
2 months ago
**Job Number**
LBC02862
**Contract Type**
Permanent
**Posting End Date**
13 February 2024
**About us**:
Our ambitious **Luton 2040 Vision** - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce Are you ready to realise the remarkable and help us deliver our vision?
**About the job**:
**Salary: £47,420 - £50,512 a year plus £3,203 car benefit allowance**
**Hours per week: 37**
**Contract type: Permanent**
Our department are looking for someone who is able to lead on the implementation of new ITSM tooling for the Technology service, with the view of managing the day-to-day service once transitioned as well as providing first line technical support to internal staff.
You will be expected to accountable for the pro-active continuous improvement of operational processes and practices, as well as providing operational support as a member of the IT Service Desk.
**About you**:
We are looking for someone who is able to quickly assess situations, draw conclusions and initiate actions in a busy and sometimes pressurised environment as well as be able to analyse data to identify and implement improvements to operations.
You’ll have the opportunity to develop on your existing skills by building successful relationships with existing teams and 3rd parties in the planning and implementation of a new service desk for Luton.
We do ask that you are at least ITIL3 Certified (Expert level or higher).
Applicants for this role will need to be able to work flexibly with working hours as will be on a rota basis between 7am and 7pm Monday to Friday as well as able to take Ownership of critical service and senior stakeholder issues.
You will also be providing effective leadership through influencing, motivating and coaching people to achieve excellence.
**Benefits**:
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
**How to apply**:
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