See more Collapse

Service Desk Lead

2 months ago

Luton, United Kingdom Luton Borough Council Full time

**Job Number**

LBC02862

**Contract Type**

Permanent

**Posting End Date**

13 February 2024

**About us**:
Our ambitious **Luton 2040 Vision** - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce Are you ready to realise the remarkable and help us deliver our vision?

**About the job**:
**Salary: £47,420 - £50,512 a year plus £3,203 car benefit allowance**
**Hours per week: 37**
**Contract type: Permanent**

Our department are looking for someone who is able to lead on the implementation of new ITSM tooling for the Technology service, with the view of managing the day-to-day service once transitioned as well as providing first line technical support to internal staff.

You will be expected to accountable for the pro-active continuous improvement of operational processes and practices, as well as providing operational support as a member of the IT Service Desk.

**About you**:
We are looking for someone who is able to quickly assess situations, draw conclusions and initiate actions in a busy and sometimes pressurised environment as well as be able to analyse data to identify and implement improvements to operations.

You’ll have the opportunity to develop on your existing skills by building successful relationships with existing teams and 3rd parties in the planning and implementation of a new service desk for Luton.

We do ask that you are at least ITIL3 Certified (Expert level or higher).

Applicants for this role will need to be able to work flexibly with working hours as will be on a rota basis between 7am and 7pm Monday to Friday as well as able to take Ownership of critical service and senior stakeholder issues.

You will also be providing effective leadership through influencing, motivating and coaching people to achieve excellence.

**Benefits**:
We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

**How to apply**:

We have other current jobs related to this field that you can find below

  • Service Desk Analyst

    4 weeks ago

    Luton, United Kingdom Connect2Luton Full time

    Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the...

  • Junior IT Service Desk Analyst

    1 month ago

    Luton, Luton, United Kingdom Churchill Services Full time

    Apprentice Junior IT Service Desk Analyst - LutonAre you looking to start your career in IT? Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technical minded and aspires to develop a career within the IT sector. As an Apprentice Junior IT Services Desk Analyst, you will be providing first line...

  • Warehouse Desk Clerk

    2 months ago

    Luton, United Kingdom Lidl Full time

    Distribution & Recycling Summary £25,000 - £34,000 per annum | 40 hours contract | AM/PM Shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver. Just like you. As a Desk...

  • Warehouse Desk Clerk

    2 months ago

    Luton, United Kingdom Lidl Full time

    Goods In, AM Shift Summary £25,000 - £34,000 per annum | AM Shift | Full Time | 40 hours contract | Working any 5 days out of 7 | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to...

  • Warehouse Desk Clerk

    3 months ago

    Luton, United Kingdom Lidl Full time

    Distribution & Recycling Summary £25,000 - £34,000 per annum | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver. Just like you. We're looking for the right people to join our...

  • Warehouse Desk Clerk

    2 months ago

    Luton, United Kingdom Lidl Full time

    Distribution & Recycling Summary £24,500 up to £33,000 per annum - This isn’t 9-5. This is making the most of every day. Our warehouses never stop running; 24 hours a day, our Warehouse Desk Clerks are essential in keeping us moving. Crunching the numbers and handling the constant flow of incoming and outgoing orders with speed and accuracy,...

  • Warehouse Desk Clerk

    2 months ago

    Luton, United Kingdom Lidl Full time

    Warehouse Administrator Summary £24,500 up to £33,000 per annum - This isn’t 9-5. This is making the most of every day. Our warehouses never stop running; 24 hours a day, our Warehouse Desk Clerks are essential in keeping us moving. Crunching the numbers and handling the constant flow of incoming and outgoing orders with speed and accuracy,...

  • Warehouse Desk Clerk

    3 months ago

    Luton, United Kingdom Lidl Full time

    Summary £24,500 up to £33,000 per annum. This isn’t 9-5. This is making the most of every day. Our warehouses never stop running; 24 hours a day, our Warehouse Desk Clerks are essential in keeping us moving. Crunching the numbers and handling the constant flow of incoming and outgoing orders with speed and accuracy, co-operating closely with stores and...

  • Medical Receptionist-front Desk

    2 months ago

    Luton, United Kingdom Lea Vale Medical Group Full time

    Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our long-standing, friendly surgery. This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC. You will become part of our dedicated reception team and strive to ensure our patients receive the...

  • Internal Events Lead

    2 weeks ago

    Luton, United Kingdom VMA GROUP Full time

    We are looking to recruit an Internal Events Lead for our client based in Luton. Our client is looking for a creative events professional who can develop and implement internal activations and events for their employees.Your audience will be a mix of desk and non desk based professionals so we are looking for someone who has experience connecting a similar...

  • Internal Events Lead

    3 weeks ago

    Luton, United Kingdom VMA GROUP Full time

    We are looking to recruit an Internal Events Lead for our client based in Luton. Our client is looking for a creative events professional who can develop and implement internal activations and events for their employees.Your audience will be a mix of desk and non desk based professionals so we are looking for someone who has experience connecting a similar...

  • Therapy Service Lead

    4 months ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Leadership Provide visible operational leadership guidance, support and direction to relevant staff within the CSLs Promote continual improvement in quality, performance, and delivery of Trust objectives Lead the establishment of accountability structures within the relevant CSLs ensuring that responsibility is delegated appropriately so that decisions can...

  • Customer Service Lead

    2 months ago

    Luton, United Kingdom Sodexo Full time

    Job Introduction **We make careers happen!** Sodexo are seeking a **Customer Service Lead** at **Luton** **LU1 3LU **to join our team. You will oversee the daily operations of our customer service team, ensuring excellent service standards and driven customer satisfaction. Customer Service Lead will act as a liaison between the customer service team and...

  • Customer Services Assistant

    2 months ago

    Luton, United Kingdom DB Arriva Full time

    Can you provide excellent Customer Service? We currently have a vacancy for a Customer Services Assistant based in Luton Airport and Luton Interchange at our Greenline Sales Desk. You will provide excellent customer service for all those requiring travel information, giving accurate and detailed information, issue tickets and bookings regarding all aspects...

  • Customer Service Lead

    2 months ago

    Luton, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service Lead** at Sodexo in **Luton - LU1 3LU**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork. Join Sodexo and be part of something greater. You belong in a team...

  • Customer Service Lead

    2 months ago

    Luton, United Kingdom Sodexo Full time

    Job Introduction As a **Customer Service Lead** at Sodexo in **Luton - LU1 3LU**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork. Join Sodexo and be part of something greater. You belong in a team...

  • Field Service Engineer

    1 month ago

    Luton, United Kingdom Mercury Hampton Ltd Full time

    Role: Service & Aftersales – Service Engineer Location: Luton Salary: £43,500 We are pleased to announce we are retained with a long-established clean air systems provider who have an impressive range of clients and services, selling into clinical practices, pharmaceutical, biotech and chemical manufacturing environments. They are pioneers of their...

  • Field Service Engineer

    1 month ago

    Luton, United Kingdom Mercury Hampton Ltd Full time

    Role: Service & Aftersales – Service EngineerLocation: LutonSalary: £43,500We are pleased to announce we are retained with a long-established clean air systems provider who have an impressive range of clients and services, selling into clinical practices, pharmaceutical, biotech and chemical manufacturing environments. They are pioneers of their market,...

  • Customer Service Assistant

    2 months ago

    Luton, United Kingdom Arriva Full time

    Can you provide excellent Customer Service? We currently have a vacancy for a Customer Services Assistant based in Luton Airport and Luton Interchange at our Greenline Sales Desk. You will provide excellent customer service for all those requiring travel information, giving accurate and detailed information, issue tickets and bookings regarding all aspects...

  • Lounge Services

    3 months ago

    Luton, United Kingdom Swissport International AG Full time

    Overview: **Pay: £14.09 per hour - which equates to a full-time salary of £27,473.76 p.a** - This is made up of a basic rate of £13.74 per hour plus a monthly allowance of up to £56.88_ **Job Summary** To provide professional leadership as well as supervision of staff ensuring the smooth and efficient running of the Aspire and Swissport Lounges.To lead...