Network Service Co-ordinator
7 months ago
**Salary**: £25,000 + dependant on experience
**Hours**: Full time
**Location**: Winchester Hill, Romsey, Hampshire
**Summary of Position**:
Due to continued growth and expansion, we are looking for a Network Service Co-ordinator to join our successful team here at Espria. With offices in Hampshire, Hertfordshire and Cambridgeshire, Espria design, install and maintain business telecommunication solutions, document and IT solutions for customers throughout the UK.
What can Espria give to you?
Competitive salary
23 days holiday (moving to 26 with service)
Pension
Death In Service Insurance
Health Insurance
Employee Assistance Programme
Free treats and refreshments
Modern Offices
Free Parking
Fun Team Events
Perkbox
Development and training support.
**Competencies Required**:
Time Management Skills
Excellent customer service skills
Able to work within a team as well as on own initiative
Able to adapt to change
Excellent telephone technique and manner.
**Experience & Training**:
An understanding of PSTN, ISDN, Broadband, SIP
An understanding of Ethernet Technologies desirable
An understanding of PBX/Hosted telephone systems (Cloud)
Experience using WLR ordering portal.
**Duties**:
The main objective of the role is to manage the supply of network services to the client, maintaining good relationships and processes with suppliers and colleagues to ensure a smooth transition into Espria.
**This includes**:
Placing and managing Fixed Line, Broadband, SIP and Mobile product orders using a variety of internal and external systems
Regularly updating customers with fault progress and timescales
Ensuring all internal systems are updated with provision changes.
Who are you?
You are confident on the phone
You enjoy multi-tasking and troubleshooting
You are organised and self-motivate.
You have a can-do attitude and a pro-active & practical approach to your work
You treat client experience with the upmost importance
You enjoy working in a team and are happy to help & learn about other teams in the business.
Why join us?
Our teams are the heart of our business and the high service delivery we provide to our clients is because of their commitment.
Collaborate
Teams work together as one.
Action
To take the initiative and be proactive.
Remarkable
To be extraordinary in delivering our service.
Evolve
Constantly develop and progress to always be at the cutting edge of technology and service delivery.
'I was promised a challenging role withing a growing business and that's exactly what I got. Espria give me the support I need to meet the challenges of an ever-changing job role. My line manager has supported me throughout my time here and has given me the opportunity to develop new skills beyond what I thought myself capable.'
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