Proactive Investigator

3 days ago


Cardiff, United Kingdom Starling Bank Full time

As a Proactive Investigator you will join our Prevention Unit which is responsible for proactively detecting a variety of Financial Crime typologies and investigating accordingly. You will support the Complex Investigations and Application Fraud team with a variety of tasks.

**Responsibilities**:

- Proactively identifying Financial Crime trends through internal alerts and data analysis, sharing findings with the wider Fincrime Prevention team to benefit Starling in tackling all forms of Financial Crime.
- Investigating retrospective alerts generated by fraud database tools.
- Working to a high standard, meeting strict timeframes whilst working under pressure.
- Communicating directly with customers as part of ongoing investigations through in-app messages to establish circumstances and gain additional information, before providing a fair and logical decision, with supporting rationale.
- Work as part of a team and supporting colleagues as and when required in order to reduce workload(s).

**Requirements**:

- Keen interest in preventing Financial Crime.
- Experience in investigating Financial Crime.
- Knowledge of CIFAS and SIRA is preferable.
- Excellent communication skills, both written and orally.
- A team player who is able to work independently to deliver in a fast-paced work environment.
- Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
- Strong interpersonal and organisational skills.
- Ability to understand complex problems and identify potential solutions.
- Able to adapt to change positively and quickly.

**Benefits**:

- 33 days holiday (including public hols). You’ll also get your birthday on us
- 16 hours paid volunteering time a year
- Family friendly leave policies
- Private Medical Insurance with VitalityHealth
- We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more
- Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
- Gym membership options
- Season ticket travel options
- Full details are available on our careers site

**About us**:
We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.
Since our launch in 2014, we’ve opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs).
We’re a fully licensed UK bank and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve been voted Best Current Account for the last five years running, named Which? Banking Provider of the Year for the last two and we were the most switched to bank in 2021. We employ more than 1,800 people across our London, Southampton and Cardiff offices.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.


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