Proactive Investigator
5 months ago
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.
As a Proactive Investigator you will join our Prevention Unit which is responsible for proactively detecting a variety of Financial Crime typologies and investigating accordingly. You will support the Complex Investigations and Application Fraud team with a variety of tasks.
Applications for this role will close on 11/12.
**The Shifts**:
This role will operate on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm, with 5/6 weekends per year being worked. However all contracts across operations are on a 24/7 and therefore could change to meet business needs.
**Training for the role**:
We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling
**The recruitment process**:
After this, the final stage would be a video interview with our Fraud Prevention team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect
**Responsibilities**:
- Proactively identifying Financial Crime trends through internal alerts and data analysis, sharing findings with the wider Fincrime Prevention team to benefit Starling in tackling all forms of Financial Crime.
- Investigating retrospective alerts generated by fraud database tools.
- Working to a high standard, meeting strict timeframes whilst working under pressure.
- Communicating directly with customers as part of ongoing investigations through in-app messages to establish circumstances and gain additional information, before providing a fair and logical decision, with supporting rationale.
- Work as part of a team and supporting colleagues as and when required in order to reduce workload(s).
**Requirements**:
- Keen interest in preventing Financial Crime.
- Experience in investigating Financial Crime (preferable)
- Knowledge of CIFAS and SIRA is preferable.
- Excellent communication skills, both written and orally.
- A team player who is able to work independently to deliver in a fast-paced work environment.
- Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
- Strong interpersonal and organisational skills.
- Ability to understand complex problems and identify potential solutions.
- Able to adapt to change positively and quickly.
**Benefits**:
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
**About us**:
We’re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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