Customer Care Administrator
4 days ago
**Job Title**:Customer Care Administrator
**Location**:Exeter
**Salary**: Up to £24,000 depending on experience
**Hours**: Mon-Fri either 8am-5pm, 9am-6pm or 10am-7pm worked on a rota basis
**The Company**:Rapidly growing, down to earth, supportive and progressive telecommunications company who really value their employees, encourage development and provide fantastic training.
**Perks of the Job**:25 days holiday plus Bank Holidays, up to 10% annual bonus, 6% contributory pension from company, group life assurance, discounted RAC breakdown cover, employee wellbeing service, plus many social events
**The Role**: The key focus of this role is to follow a customer-centric culture by ensuring the company's customers have the best possible experience of the products and service and transform them into customers for life.
The Customer Care Administrator will ensure that the company is always responsive to customers, understand their needs and where possible exceed their expectations.
- Understanding customer needs, through dialogue with customers and through continual analysis of the customer journey, and making recommendations for improvement where needed
- Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency
- Proactive management of customers' experience post installation, to ensure that customer delight is nurtured and further cultivated
- Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.
- Assisting in the building of processes and skills within the team
- General administrative tasks
**Your skills and attributes**:
- Relevant customer service experience gained in an office or a strong academic background with accompanying customer service experience gained in retail/hospitality etc
- Proficient in MS Software suite
- You will have excellent communication skills and can handle different types of customer query, including complex queries and complaints.
- You are pragmatic, positive, and able to adapt to change.
- You're a team player, able to work with both members of your own department and with other teams while maintaining your focus on the customer.
- You can take feedback to ensure you optimise your opportunity for development
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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