Learning and Bookings Co-ordinator

2 weeks ago

St James's, United Kingdom The Royal Household Full time

Household / Department 1- Royal Collection Trust- Section / Branch 1- Visitor Experience- Location 1- St. James’s Palace- Contract/recruitment type 1- Permanent- Starting salary 1- £25, 500 per annum- Hours of work 1- 37.5 hours a week- About the role 1**It's bringing people closer to magnificent history.**
- It's the freedom to take on new challenges. And it's helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so special._

People from all over the world visit Buckingham Palace, Windsor Castle and the Palace of Holyroodhouse in Edinburgh. Our Ticket Sales & Information team plays a vital part in each visitor's experience, handling thousands of telephone calls and selling over two million tickets every year.

As part of this highly professional and dedicated team, you'll be the person arranging visits and selling tickets for the diverse learning activities across our sites.

In this fast paced and challenging role, you'll provide vital administrative and operational support, collating weekly learning bookings and monthly statistics reports.

You'll also be proactive in building long term relationships with internal and external stakeholders.

From tailored school sessions to self-guided school groups, coordinating our varied school bookings will stretch you, but you'll be eager to take on the responsibility. And in all that you do, you'll aim to provide the highest level of customer care.
- About you 1You might have some relevant experience, either in a ticketing environment or with learning groups. However, it's your dedication to delivering exceptional customer service that will make you stand out.

A capable and organised administrator, you'll be confident in dealing with figures and can use a variety of systems, including databases and Microsoft Office and looking to develop your skills in this area further.

Well-organised with a real eye for detail, you can deliver accurate work to frequently tight deadlines.

With initiative and good judgement, you're able to work independently, managing a varied workload in a fast-paced and busy environment. And with a proactive approach, you're at your best working in a target driven environment.

A natural communicator, you enjoy working in a team and can liaise with customers, colleagues and external stakeholders alike.

Above all, you know what it takes to create the kind of booking experience to bring return custom, time and time again.

**Benefits**

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.

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