T&o Outpatients Supervisor, Band 3

6 months ago


Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

To support the Band 4 Supervisor - Assist supervisor with on-the-job training for new staff - Support the clinic prep team wherever needed - Manage the team rota & annual leave - Organise regular team meetings - Ensuring the preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances are completed. - Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times. - Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g., x-ray. - Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list.
- RTT validation - Ensure all outcomes are departed and completed correctly. - Book support service e.g., transport, interpreter for appointments. - Deal with telephone calls professionally and timely - Complete all training in accordance with trust policy. - Good working knowledge of trust cancellation/DNA policy.
- Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy. - Any other duties as required commensurate with the grade.



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