P/t Urology Medical Secretary Band 3

1 week ago

Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

If you want a interesting role within the NHS and are excited by a challenge then being a Medical Secretary may be the perfect role for you.

The Urology Clinical Support Team is extremely busy and we are looking to recruit an enthusiastic and highly motivated individual who is committed, demonstrate loyalty and are prepared to work hard when necessary to get things done.

In return, we can offer you a job where you are valued in supporting our team and making a difference to patients, with the potential for further development within the team.
- The post holder is responsible for working within the Urology team providing professional, efficient and confidential secretarial support
- Communicate effectively with team members and colleagues
- Maintain and develop high standards of administration and record keeping
- Take on responsibility for personal development and support the development of the Service
- Conduct oneself in a professional manner and be a role model at all times
- Provide day to day administrative support when required for the department on request

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Key Result Areas
Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:
Transcription
- Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts as directed by the secretarial supervisor

Outcomes, Results and Clinics
- Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients.
- Overseeing and managing elective waiting lists for inpatient and outpatient care alongside the utilisation of theatre lists.
- Checking of clinic outcomes to ensure accuracy
- To work with the Central Booking Office to ensure that clinics are used to capacity.

Specialty Specific Support
- Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.
- Regularly informing the secretarial supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc

Service Improvement
- Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements.
- Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.
- As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.

Team-working
- To work cohesively with the secretary/supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards
- To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
- Undertaking routine office duties including electronic note tracking, photocopying, faxing, and filing of correspondence and results and maintenance of records.
- Liaise with relevant team members to ensure that any process changes run smoothly and efficiently.
- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

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