Admin Assistant/typist

2 weeks ago


StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

The post holder will work in the Pain Administration Office, under the supervision of the Medical Secretary Team Leader & the Band 3 Secretarial Team. The office is situated in the Undergraduate Medical School, Royal Stoke Site.

The post holder will have their own portfolio of work including typing/proof reading medical letters, answering incoming telephone calls within the department, scanning documents for filing, opening post and actioning incoming referrals in a timely fashion. The post holder will work alongside another Band 2 Administration Assistant/Typist in the Team.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department. Will be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly. Will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day to day workload of the Specialty Team. The post holder will be required to demonstrate new duties to new starters. The post holder will need to be able to support the implementation of office and secretarial practices to continually improve service delivery.



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