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Care Navigator

2 months ago

Stowmarket, United Kingdom Primary Care Careers Full time

**About the Role**:
Debenham Group Practice is looking for an enthusiastic, experienced and team-focused individual to join our friendly team as a care navigator/receptionist. This position is for 30 - 37 (negotiable) hours per week. Job-share or part-time hours would be considered.

The selection process for this role will include a minimum of 2 people at the interview which will be on 20th December

**Main duties of the job**:

- To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
- To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- To offer general assistance to the practice team.
- To project a positive, friendly image to patients and other visitors, either in person or via the telephone.
- To facilitate effective communication between patients and members of the healthcare community.
- To handle patient complaints in accordance with practice protocols.
- To provide efficient and accurate support to the secretarial team, clinicians & patients.
- You must be able to demonstrate excellent communication skills, have the ability to remain calm under pressure and be able to multi-task whilst dealing with frequent interruptions.
- You will need to be able to explain sensitive or complicated information in a clear, sympathetic way that is easily understood.
- Previous experience of working within a GP Practice environment and a working knowledge of SystmOne would be a definite advantage.

**About Us**:
**Benefits of working for SPC include**:

- NHS Pension Scheme
- The NHS Pension Scheme is a defined benefits scheme
- Life insurance
- Family benefits including an adult dependents pension and children’s pension
- Ill health benefits
- 20% employer contribution
- Electric Car Salary Sacrifice Scheme
- No deposit
- No credit check
- Fully comprehensive insurance
- Servicing and tyres
- Breakdown cover
- Proper Pay
- Living Wage Foundation Accredited
- GP Remote Working
- Eye Care Vouchers
- Health Service Discounts
- Annual Leave - Minimum 33 days FTE with enhancements for long service
- Enhanced maternity & paternity terms

**Disclosure and Barring Service Check

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