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Ev Driver Support Agent
3 months ago
To support our Driver Support Team, we are looking to recruit a full time position that would involve handling inbound calls from EV drivers experiencing issues with charging at our customer’s Electric Vehicle (EV) Charge Points, offering remote resolution through the company’s EV back office platform and scheduling reactive and preventative maintenance visits. This is a key role and offers a unique role to a call handling / technical minded person seeking to work in the exciting sector of Electric Vehicle Infrastructure
Reacting to Charge Point failure notifications via the EV back office platform.
Dispatching reactive works to Service Partners to
Answering inbound calls from EV Driver’s requiring charging and payment support
Carry out remote diagnostics and repairs (where possible) of EV Charge Points
Monitoring EV Charge Points to maintain uptime and react to any fail notifications from the Charge Points
Schedule Service Partners to attend reactive and preventative maintenances
Manage SLAs of attendance to ensure attendance within contractual requirements
Schedule Service Partners for remedial works
**Person Specification**
Excellent interpersonal and communication skills
Excellent telephone skills/manner
Highly computer literate with strong organisational skills; experience of Microsoft Office, Word and Excel essential
Self-motivated with the ability to prioritise workload
English Language - comprehension and articulation
Communication - both spoken and written
Meticulousness - a keen eye for detail
Organisation - ability to multitask, managing several projects at once
Initiative - ability to assess and initiate independently
**Salary**: £11.60-£12.60 per hour
**Benefits**:
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
- Work from home
Schedule:
- 12 hour shift
- Day shift
Ability to Commute:
- Newark-on-Trent NG22 9FD (preferred)
Work Location: Hybrid remote in Newark-on-Trent NG22 9FD
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